Burlington Coat Factory has made several advertisement on their new return policy. However, they neglect to include the important details of the policy.in addition, the return policy is posted on the second level of the store, the check out line is on the first level. Yes, it is in the fine print on BACK of the receipt, after you have made your purchase.
I made a purchase on 4/6/08 by electronic check. The funds cleared my account the same day. I then returned half of the total purchase on 4/24/08 only to find out that I could not get a cash refund, I would have to wait an additional 14 days from the return date to have a check mailed to me.
I expressed my dissatisfaction because payment was received via EFT 18 days ago, what is the purpose of having me wait another 14 days for my refund? The only purpose I can see is either they have a very outdated inefficient system, or they are a struggling company trying to hold on to consumer monies as long as possible or attempt not to return the funds at all.
I contacted Customer Service, spoke with Pat after being disconnected twice, and was told "this is the best they can do". I informed Pat, in this age of technology and competition, their best is not good enough. I will never shop at Burlington Coat Factory again.
They advertise their new return policy, but don't ever try to use it. There is a twist to it not in your favor.
G. Randall
Latham, NY
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