I Purchased a Brand New Ford Taurus From ABLE FORD on August 13th. A few months later begain having trouble with the vehicle. When driving the vehicle the vehicle stalls and shuts off, This happens when driving at 30 mph or at 60mph on a major highway. Also at times the vehicle will not start when the engine is hot or when it is cold. I immediately contacted ABLE FORD SERVICE DEPT. Who looked at the vehicle but were unable to verify the cause of the problem. Shortly after the vehicle stalled when driving, I then brought the vehicle and once again ABLE FORD SERVICE DEPT. Was unable to verify concern. A third time vehicle stalled, I brought vehicle back to Able who once again stated unable to verify concern. I was instrusted next time It stalls to try to bring it to ABLE FORD when it is doing it?
I then contacted Ford Motor Companys Customer Relationship Center. They told me to give a different dealer a chance to look at it. I then brought the Taurus to Newins Bayshore Ford, Their tech took the vehicle out for a test drive, which is when the vehicle stalled they were not able to get the vehicle to start untill I brought them the spare set of keys. They said their was a problem with the factory theft deterrent system. They remedy was to cut 2 new keys. Three days later the vehicle stalled again. I brought the vehicle back to Newins Ford who this time was unable to verify concern. I then contacted SERVICE MANAGER NICK SAVINO from ABLE FORD, Who stated I could bring the vehicle back in. This was unacceptable as I have had the vehicle their numerous times, with no solution to the problem. I then contacted CHRIS SAVINO (Nicks Brother), the SALES MANAGER AT ABLE FORD, Left several voicemails, emails, and certified letters. No response was ever made. I then contacted Scott Seltman Sales manager who advised me that he would look into it. I made numerous attempts via phone calls, voicemails, emails, and faxes alerting ABLE FORD to the major safety concerns involving the Ford Taurus they sold me months earlier. No one responded to my requests or reasonable demands. Ealier this week I was contacted by ABLE FORDS SERVICE MANAGER NICK SAVINO informing me that ABLE FORD will no longer repair, work, or look at my vehicle and I should take my vehicle to another Ford dealership. He is washing his hands of this matter. NICK SAVINO stated that Ford no longer makes the Taurus and that is why they will not buy it back or replace it. I posed the question to NICK SAVINO, That I would let him drive the car for several days, and knowing about the serious problem would he feel comfortable driving his family in my Taurus. His response was he would not do that, But it must be ok for me to take that risk. It is clear able ford will not stand behind their vehicles!!!
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