Purchaced a warranty from us fidelis in febuary for my 2000 GMC Jimmy. Have been faithfully making payments on time. Recently my truck broke down so naturally took it to the nearest Gmc dealership. Since day one it has been a hassle trying to get ahold of anyone, numerous times on hold for well over an hour and upwards of two hours just to be put on hold. My service advisor as well having a very difficult time making contact. The warranty company asked for oil change receipts which I gladly provided. After they had approved for diagnosis of the problem the warranty co a few days later sent out an inspector for review. While there the inspector was given a quote from my service advisor for the cost of an engine (including parts and labor) for a total of 7,300. A few more days went by waiting for an answer.
Finaly after calling numerous times the warranty co had informed my service advisor that they would only cover twenty one hundred dollars once the repair was made and they recieved the paperwork. This is due to the fact the trade in value is only $2100. I was never told this when I purchaced the warranty. I was told I should have recieved a package in the mail containing additives for the vehicle along with a list of parts that was covered including the service contract. I had never recieved any documents containing limits of liability. At this point my truck is in peices and I cannot in any way afford the remaining balance. I have spent countless hours on hold only to either reach an answering machine or just flat out get hung up on. Forgot to mention I also qualify for a rental car while mine is in the shop. Its been weeks now due to poor communication on the warranty co. The contract apparently only covers one hundred dollars! This would only be a few days at most! This is by far the worst experience I have ever had as a consumer! Personally I have been reviewing this company and have come to the conclusion this is all a big scam! Please someone help!!!
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