Us Fidelis sold a policy to me in nov 08 for my 2005 lincoln navigator. Last week 9-23-09 I needed to use the policy. I went to the local lincoln dealership and they laughed at me standing there with the policy in hand. They (lincoln dealership) said they would not even take my truck in if I was planning to submitt a claim as it would be turned down. So, I take it to another dealership (one of my local ford dealership's) and they state the exact same thing. They also tell me that us fidelis is a scam! I then call US fidelis and speak to a coustomer service rep that acts as if this is the first time he has ever heard of such an issue. He then directs me to go to another dealership. I take it to Another ford dealership. They tell me they have never had us fidelis honor a claim. I then make another call to us fidelis and they insure me that they will honor my policy and to leave it with the dealership. Well it turns out my fuel rail presure sensor is bad and us fidelis turns down the claim. I find this out only to call us fidelis to hear a service rep tell me that is the only thing not covered in my policy for my fuel system. As per my policy the entire fuel system is covered. What makes it even better is the fact that my policy states the when my vechicle breaks down that a rental is part of my policy and they will pay 35$ a day up to and including 7 days. They turned this down as well. This whole ordeal has been a total dightmare that ended up costing me just about 400$. I am currently trying to get a full refund and have canceled my policy with these scamers.
Do not ever by a policy from us fidelis!!!
0 comments