I took my motorcycle to Monarch Honda for service. The bike wasn't running so they came to pick it up at my house. They originally said it would take 4 or 5 days but the repair took about a week longer. When I got the bike back I noticed almost immediately (but after I left the shop) that there were a number of scratches on the side of my tank and a golf ball sized dent on the front of my tank. The dent was super far forward next to the forks so there's almost no way it could have occurred with the tank attached to the bike. One of the tailpipes was also missing its tip. All of these things happened at Monarch Hondawithout a doubt.
I called Monarch Honda and spoke to the then Service Manager, Mike. I told him what I found on the bike and he told me that it was like that when we got it and that we didn't remove the tank during the repair. One of the issues in the repair was my radiator needed to be replaced. The ONLY way to access the filler for the radiator is by removing the tank. I was livid. It was a flat-out lie. I went into the shop to speak again with someone and I'm not sure if Mike was actually there, but I don't recall talking to him. He had actually moved permanently to a different section of the business a day or two earlier. I spoke with the mechanic who worked on my bike and he immediately related the story of what happened to me. The story included removing the tank during the repair and it falling off the workbench right in front of this mechanic's eyes. He didn't try to lie or cover it upwhich I appreciated.
The entire tank needed repainting; which should have taken at max 5 days at a professional shop. Their solution was to send the bike not to a paint shop but rather to a guy who worked as a painter so he could do it in his spare time. It took 5 weeks to repaint just the tank. 5 weeks for what should have been a 3 or 4-day job had Monarch actually just sent it to a shop.instead they tried to save money and have a guy in his garage paint the bike.
During this time I called and spoke with the General Manager of Monarch Honda who's name is Rob. The first time I called him I explained to him what had happened and he said he was unaware of the situation but was going to talk to the employees involved and get to the bottom of it. I didn't hear back from him at all. A couple weeks later I called again and when I identified who I was and reminded him of my situation he said he didn't really remember me or what had happened. I brought up that the tip of my exhaust pipe was still missing. Again he said he would look into it and I never heard back from him.
I called back a few weeks later and at least he remembered me this time but he said he had been busy and hadn't looked into it. Again I called a few weeks later and said that they looked everywhere for the tip but couldn't find it. Then he told me that actually the tip wasn't on the bike when it got to the shop. Oh really? Just like the dent was already on the tank when it got to the shop? Somehow he didn't find it ridiculous to throw the same line at me again and said that their security cameras had shown that the tip wasn't on the bike. I'm a bit incredulous that their security cameras are so good that they would be able to determine that an exhaust pipe did not have its tip. I asked to see that footage and he declined to show it to me. He also alluded that he actually hadn't seen the footage personally.
During this entire incident I was more than polite. I understand that things sometimes happen in a shop. Repairs take longer than anticipated and accidents happen. As long as the parties involved take responsibility, in my opinion, that's as professional as you get. I got none of that. I was first lied to. Then given the run-around trying to fix the damage. Then brushed off multiple times and then lied to again. This is unacceptable. It's almost a year later and I still am missing the tip to my exhaust on my motorcycle.
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