Reporting this in the hopes it will prevent other's from being a victim of Just Brakes. I am not a victim, but have been in the social situations of employees, namely the managers/qualified inspectors.
The manager/qualified inspector's salery is based on a percentage of the daily/weekly/monthly tote. To make their paycheck they must convince you to add monetarily to your brake job. This is accomplished in the highest regard of salesmanship.
1. Owners of Volvos. You are THE #1 target.
2. Owners of Fords, most notably any Ford SUV, you are the #2 target. The Ford Focus, while not an SUV, is a target of disdain.
3. Women. While it may appear as if you are being treated equally, you are not, and you will be held in judgement by the vehicle you drive.
4. Just Brake's waiting room is purposely cramped and unpleasant. The store's locations are strategically placed within easy walking distance of restaurants and shopping centers.
5. Any consumer can enter the work area and watch the work being done on their vehicle, this is never noted or offered.
6. The technicians that perform the work DO NOT receive any monetary perks from upgrades. They are paid at an hourly rate. HOWEVER, if upgrades or parts as needed should cause overtime, this would be their monetary plus. Note #7 below:
7. Added UPGRADED parts to a work order are always within reach. It is the job of the manager or qualified inspector to do a call around to neighboring stores and gain parts not in stock. It is quite possible, in the event and highly unlikely, that this part is not in stock at neighboring Just Brakes location The part needed may be purchased by management over the counter at any auto parts store.
8. The TEST DRIVE for safety at the end. I personally viewed the 'test drive'. Your vehicle is being driven with reckless abandon, zero respect.
9. This is the toughest of all. Please read as 'Race/Gender Bias'. I will leave this unsaid, as it speaks volumes.
10. Technicians. This too is tough. You are mocked and belittled by management, yet fulfilling the work order and executing the job.
These 10 points of Just Brakes are simply to provide you, the consumer with a general point of overall reference. I have purposely kept this report short and neat as I am not a victim, simply an insider. I hope this speaks volumes larger than dollars and cents.
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