June 9
Just Brakes
Store#344
5244 N Henry Blvd
Stockbridge, Georgia 30281
On April 2, I took my 1998 Mitsubishi Montero to Just Brakes Store #344 to have my brakes inspected due to a grinding noise that was occurring over the previous 3 - 5 days. After inspecting my brakes, the Brake Technician stated that the brake pads would have to be replaced. The initial quote was $99.00 dollars although the price eventually escalated to $792.70.
Approximately 5 weeks later, the brakes were grinding so bad that I was forced to take the vehicle back to the Just Brakes maintenance facility to get my vehicle's brakes re-inspected. Upon arrival to the Just Brakes facility, the Technician took the vehicle on a test drive to see what was causing the grinding sound from the brakes. After the test drive, the Technician stated that the brakes were fine although no additional maintenance was performed.
Two weeks later, the grinding sound from the brakes was still present. Once again, I returned to the Just Brakes facility. During this particular visit, another Technician performed an analysis of the vehicle's brakes, and it was determined, according to the Technician, that the previous brake repair by their Technicians was incorrect. The Technician replaced the brake pads, and he also stated that pressing down all the way on the brakes is normal although he had just placed new brake pads on the vehicle. If I am not mistaken, pressing all the way down on the brakes is sometimes an indicator of bad brakes or low brake fluid. Nevertheless, this was supposedly a new brake job, and none of the previous items mentioned should have been present.
Presently, it has been over two months since I initially had the brakes repaired at the Just Brakes facility, and my brakes are still not repaired to my satisfaction. Moreover, this is a safety hazard not only for me, but for my children that ride in my vehicle as well. Service of this type is totally unacceptable particularly for a reputable brake company like Just Brakes.in addition, it seems as if the Technicians are not competent enough to troubleshoot or diagnose brake problems especially when one of the Technicians was questioning the work performed by the Technician that initially repaired the brakes.
In closing, I am going to report this lackluster brake repair service to the Better Business Bureau of metro Atlanta, and I demand immediate compensation for my time and financial loss.
Sincerely
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