Usacomplaints.com » Cars & Transport » Complaint / Review: Fenton Machine Shop - Sold us multiple wrong parts, wouldnt replace last part found to be wrong and told customer to leave. #435958

Complaint / Review
Fenton Machine Shop
Sold us multiple wrong parts, wouldnt replace last part found to be wrong and told customer to leave

Its a very long story to tell but I'll try and cut it down.

My dad and I set out on rebuilding the motor from a 2000 S10 ZR2 that my sisters boyfriend owns. My dad and I are both pretty well trained mechanics, while Justin just shuts up, listens, and does what he's told. Fenton Machine Shop came highly recommended to us, so we took all our parts up there. We told him to match everything up for us, tell us what needs to be done and we'll give him the OK.

Over the coarse of a month and a half, He calls us and tells us all the things we need done. "New" crank, "new" cam, hot tank the block, hone it, new cam bearings, and the rest of the usual stuff. We knew pretty much everything was shot in this truck. He told us he had a reconditioned crank and a good used camshaft that we could buy to save some money.

The total bill comes out to just under a Thousand dollars. Fair enough, that was quite a bit of work. Justin paid the bill and we get it all home and begin to put it together. Only to find that he gave us a set of heads that weren't ours, and they were a completely different style of cylinder head. My dad took the heads back to him, and he explained that they gave us a set that were already reconditioned, he didnt know that the younger guy working there grabbed the wrong set. No harm done, he reconditioned our original heads that we had marked which took another day. No harm done, he reconditioned our original heads that we had marked which took another day.

We have all the parts again and the motor goes together, put it in the truck, get everything buttoned up... And it wont run worth crap. We pin pointed it to be the wrong cam! He sold us a cam that was used in 1994 and older TBI motors, instead of one used in any MPI Vortec motor built after 1995. They aren't interchangeable. The original cam had a P# ending in 691, TBI's used a P# ending in 047 which is what he sold us.

Today, the owner of the truck, took the cam up to the shop to tell them what happened. He was talking to the main machinist they had there, and he told them what's going on. The guy asks, "You sound kind of upset?" Justin tells him without raising his voice that, "Yeah, I'm a little upset. I paid a thousand dollars to get half the wrong parts, and to end up having to tear everything down again because I was given the wrong cam too. I just want my truck running again but something keeps coming up." The guy tells him to hang on, he'll get the owner. The owner comes out with a temper. He didn't even OFFER to find us a correct cam, which is all we wanted.instead, he takes back the cam he "gave" to us after a thousand dollar bill, and starts exchanging words.

He told him to find another place to buy the correct camshaft, and ends with the shop owner telling the customer to "Get the @&$% out of my shop."


Offender: Fenton Machine Shop

Country: USA   State: Michigan   City: Fenton
Address: 3031 W Thompson Road
Phone: 8107144306

Category: Cars & Transport

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