As published on tripadvisor.com boards
"If it’s too-good to become accurate it often is"
I'm more furious at myself for not considering Mexico Heaven Escapes more before I forked over $400.00. I had been provided a certification for this "free" journey nearly this past year. I shipped in my own type along side my $100 and that I was handed my 2nd Option Town/Resort, with my 3rd Option travel day. Used to do not necessarily wish to continue a visit January 12 (also near to the Vacations), but what're you likely to do. I examined the "internet" and also the BBB and that I didn't discover any damaging information on them-so I went forward.
Whilst The travel day arrived better I approached them to discover more information, I had been informed I'd get flight seats 2 weeks prior to the journey and so I waited. As it became nearer I again approached them about me journey, I had been informed concerning the $300 fees that I'd have to spend, along side brand new resorts (I selected Cancun due to the Resort critiques I came across with this site), many resort opinions are possibly excellent or really poor, it was very hard to help make the option and today they transformed it, along side no journey back again to the airport. After I reported they provided me a reimbursement on my $100 deposit I rejected (which was my next error t / MPG). I needed to take the trip and so I settled my cash (shipped an individual check), I completed the shape charge card # and all, sent it down to where-ever it went (anything I understood explained not deliver my creditcardnumber over a fax device) but I needed to consider the journey. I had been e mailed by Norma Rodriguez that I forgot to check on two containers (once more I really could have using this journey) but I examined the containers and sent it back again to them (charge card #is and all), it was December 17th. I expected to get a verification, no reply, e-mails after e-mail no reply apart from the vehicle reply. I approached the client treatment centre (ccc) after seeking that I consult with a boss, I talked n / Melina (one of the most significant occasions) where I had been informed MPG was shut within the Holiday/New Year Vacations, I advised her that my journey was January 12. She provided me a reimbursement of my cash (4th period I really could have using this) but I needed to take this journey. Melina did have me send the form to her, she'd send it to corporate and email them that I hade completed the shape, as to not wait my journey (it was December 26) email after email after email, phone after-call after-call no Vacation information. January 5 I sent the shape towards the Mexico fax number (today my cc# & data have now been sent all around the globe), but lastly Friday Jan 8 the solution data mail arrived (remember the journey is Jan 12).
I browse the email responded to it (as directed) so the Resort data could be prepared in 2 days (2 days I am traveling out in 5 times) but I delivered the Email! I followed-up n / a telephone call (yes Melina again) She'll email corporate. I called back, I talked n / John, called back talked with Doug, them all held ensuring me when I obtained the Flight seats I'd Get The Resort data. I established n / the flight site, reserved two chairs (expense me $38) so my spouse and that I might stay together there and back (yes I understand I’m investing much more cash, but atleast it is with Nature Airlines), but I truly had a need to continue this visit to hot inviting Mexico 8" of snow within MI.
Sunday Morning I'm up @ 6am nearly 24hrs till our trip, I examined my mail, no resort data, I contact the CCC (Melina doesn't are available in until 10am) and so I search the web and stumble upon the trip consultant community on MPG, when I review forty pages (1 on Puerto Vallarta & 1 on Cancun MPG Cons), my mouth falls many of these individuals have been through the exact same issues that I've (some where wise and bailed out) today I'm ill, what did I actually do to my home. 10am folded around I named the CCC and talked n / Melina who assured me that I'll obtain the Resort information today! I informed her I'll not access it a to Mexico with Resort concerns, attempt to bill me for that journey I challenge you.
I did so talk t / Soul Airlines the seats have now been taken care of (I attempted to obtain travel insurance in case but their site is down) I've seats for 2 to Cancun Mexico departing Mon @ 6:35am (I'll have to abandon house @ 2am to obtain there 2 hours early TSA guidelines) I've a rental-car to generate towards the airport, I've a caregiver for that children, per week off-work, I purchased 1 passport, we purchased fresh garments for that journey, I've people checks, money in palm (little expenses for Mexico) but NO RESORT DATA!
It's 2pm on Sunday when I sort this, Airplane leaves in about 16 hours
Used to do find some data when I looked over the airplane ticket data if this can help other people.
Marcella Wolf
210 Corporate Location
Branson MO 65616
Usa of America
[email protected]
417-334-5033
417-334-5033
DoN't Delay to ask the weekend
Melina, John, Doug, Marcella, Chuck Snow
I simply wished to consider the visit to Mexico, why idiot me around so much! You purchased the seats, how difficult could it be to obtain the Resort.
I'll email an update (easily endure) I've a mantra "Mexico Heaven Escapes itis not really a holiday itis a from Hell”
Signed;
Also foolish to look at the web to get a fraud
I Named back the client treatment centre (Melina went house and didn't contact me back) I did so talk to Danny, He created a phone to Doug and Danny Named me back within a few minutes. I told them I had been likely to guide a resort for Mon by myself till they understand this determined.
@ 6pm today I obtained my resort info Doug did come through as he guaranteed, he explained he worked all day long Sunday (on his day-off) to obtain me the Resort data. The emails states it had been delivered Friday (however it wasn't) they arranged me in the Caribbean Princess (the toughest evaluations of the resorts they provide) I Suppose the squeaky wheel gets the oil (child did I get greased) I reserved Friday Evening in the Royal Solaris to ensure that I will appreciate one day in Cancun. At this time I do want to access it the airplane, visit, come home, get my deposit $100 reimbursement and overlook I heard Mexico Heaven Escapes
I simply returned from my journey, it had been worth some although not all Mexico Heaven Escapes (MPG) nonsense. When you have your flight seats, you'll get your resort, simply keep delivering emails and don’t watch for the weekend. When I published before my “hotel info” email just arrived after I recommended them I'd get my very own resort for that first evening and allow them function it from there! Our “Hotel Info” email was delivered with-in one hour (only 12 hours before I had been to panel the airplane) once I acquired the hotel data, the issue turned the resort. The Caribbean Princess Resort “CPR” has inadequate evaluations with this site, and so I arranged an area for my 3rd evening using the Royal Solaris (@$89 p.P.) while you may study “CPR” wasn't as bad as examined. I arranged a return trip in the resort towards the airport for $28 from Cancun-Taxi (I came across it on the Cancun Airport site) study more about that further on.
The journey was excellent! Once I had been within the treatment of the airlines. We flew on Nature, non-stop from Detroit to Cancun. The airplane was promptly (it had been the very first trip that evening). We came 2 hours prior to the trip (TSA recommendation on Int'l Routes) it required 10 units to obtain a boarding pass, and another fifteen minutes to obtain through protection, therefore obviously we'd lots of time for you to destroy waiting to table the airplane. Remember this really is Jan not the peak-season for Cancun. Your Trip quit promptly (we'd to deice so "remove" was about 20 minutes longer) no huge package! While flying Nature it's "Nofrills Flying" I paid $38 for chair concerns (there and back) to ensure that my spouse and that I might stay together. It wasn't truly required the airplanes weren't complete after get off they'll allow you to proceed to any chair about the airplane actually the "LARGE CHAIRS" in advance, therefore it was a crazy rush when the seatbelt signal went down. We required just keep on baggage (4-day, 3 evenings) they cost for every examined carrier, each method if you may travel lighting keep on may be the approach to take to get a 3 night stay.
We came pretty promptly in Cancun got through Mexico Immigrations rapidly and discovered ourselves outside in damp 85 levels sunlight (I’m in Michigan where at this time it’s 10 levels therefore it was good to express minimal) in long trousers, top along with a wool.
*travel tip:
Should you from a cold-weather condition use sweats over your pants/tee-shirt and remove them down about the airplane before you property which means you aren't cooking within the warm sunlight on the road towards the resort before you change.
The email using the resort data had another site that informed whenever you get outside the airport (there are certainly a large amount of people there seeking to Wisk you down) to consider an indication “Mexico Heaven Getaways” along with a person in a yellow top. They can’t actually get that right! No Indication, No Orange top. We (several 4 partners who all reported about MPG we were all handled exactly the same no reaction to email, last second journey data, etc…) waited around for “MPG”. We requested some of another businesses when they understood “MPG”, when lastly a guy within an “Orange Shirt” arrived searching for us! We questioned concerning the orange top, but had a listing with this titles onto it, therefore we went with him. A guy in “Black Shirt” who didn't speak Language, sped us a means in an ordinary white honda van “MPG” didn't seem everywhere onto it. 3 partners were within the truck (I don’t understand what actually occurred towards the forth pair) before we quit they provided $20 for every couple for that return journey back again to the airport, money! Two partners required the present (I being wise created preparations before I quit through the Cancun Airport site for $28.00 read more about that later) The $20 money was much, and that I did observe this people back in the airport whenever we quit for house, therefore when the present it go. Anyhow down towards the resorts we proceed, both partners were staying in the Solaris (Oceanside hotel) to help you obtain a good hotel. I got caught way to avoid it within the Aged Cancun aspect. The resort wasn't as poor whilst the evaluations, the team was good, the areas were good-and the meals was okay. We reached the Caribbean Queen around 11am the set people inroom immediately (following the double-checked our reservation, they first got it that day) following a journey that began at 2 am early sign in was a benefit. You are able to examine my resort review on tripadvsior aswell. I requested in the table for that “MPG” Consultant they just supply the space, so that they don't understand! I had been expecting that perhaps I'd not need to take a timeshare speech (no body might need a period share @ “CPR”). We loved the resort and visited sleep early, didn't rest properly, the bedrooms are extremely, very difficult, and so I threw and switched through the night. At 7am the “MPG” Consultant named my space, 7am recommended me they were along within the lobby read for that timeshare speech, following a few “F” phrases on my component, I decided to fulfill them at 8:30 am within the reception, I acquired there a 8am (my spouse came @ 8:30) I invested ½ time informing this folks of the misuse I suffered t / “MPG” they never noticed a person with these grievances before. “Are you F. King joking me”! I arrived in a with 3 additional partners using the same tale! Anyhow they simply smiled and desired to discuss the journey they'd prepared for today! Journey I decided to 90 Moments, and 90 minutes is all I'll do! It had been a guy and lady that I'm ending up in within the hotel reception. They questioned me to not eat breakfast at “CPR” but we shall consume in the timeshare.
*Info: the woman’s title is Edna Laura Ruiz [email protected] to help you have a minumum of one more email address as you are able to increase you record. Her mobile # is 011 52 744 2140434 perhaps this can assist somebody having a contact?
We were packed in to a taxicab @ “CPR” from the guy
*note request him for that “Invitation towards the timeshare”, the household that quit right before us was handed one, but we weren't (it'll save time whenever you appear @ the timeshare) and it also provides you with only a little reassurance when you are touring by cab that you could simply get someplace (used to do not need that sensation till I reached the timeshare). We were informed we were likely to and Area for that timeshare speech (thus much for that 90 units) I questioned if everyone would go to the exact same place, the person stated not everybody would go to this place, (ultimately if you're able to organize to visit the Area it's a pleasant journey on our evening it rained all day long therefore it wasn't as good because it might have been). We were pushed 10-15 minutes away via a inadequate section of city to make the journey to the docks. We got out and also the cab driver escorted us to some guy (plenty of males standing around) who settled the cab fare. We were welcomed with a guy who showed us a chart of times share we were likely to observe about the Area. He offered us round-trip ship seats (keep them don’t shed them, just provide them half the solution, another half gets you back again to Cancun). We waited about the pier for that boat, there are lots of of these, (your guy may take you completely towards the boat, ride-along along with you, hail a cab towards the timeshare and spend the cost when you escape) Our “Spider Feelings were tingling” completely towards the time-share (what did I get myself into today) Everybody developed to date is simply performing a work, attempting to help their life-style, you're not in virtually any risk, however it moves against every journey suggestion to leap in a cab and drive-away with no one And that I mean no body understands where you went, with who. This is an extremely anxious sensation for me personally (my spouse was good with it). We reached the leading doorway of the resort (on it’s personal island, on an island, you go over a wooden bridge, the vehicle in front of US-made it, and so I thought our taxi might also) It was an extremely good location ($29k for 7 days, but I’m getting in front of myself) observe part two of the article for more information
We were astonished at how good this location was, they got us to some lady who requested for the Request (earlier I recommended one to request one before you receive within the cab) she returned after 5-6 units and extended on (everybody below speak English nicely) the girl launched us to a different Guy & Lady group (an National plus a Canadian, everybody enjoys the Canadians they're our relatives towards the north) they certainly were excellent people (it’s area of the sales hype to set you up with people you're confident with, they not likely to lay for you, right) We strolled towards the breakfast buffet and to a ocean-side desk, exactly what a watch, exactly what a good breakfast. During this period they attempt to become familiar with you as well as your journey routines, but all I needed to speak about was the horrible method “MPG” handled me, I managed to get clear it had been not purchasing a timeshare today! She recognized it and questioned me to maintain an open-mind, and down about the visit, 90 units passed quickly. It had been an extremely good location (I'd like to remain there for starters evening), once the visit was around we went into the sales office. We were provided “free” beverages (request two or three while your there) because they went within the sales pitch, again I described the problem I had been distributed by “MPG”, therefore she questioned her supervisor in the future over (2nd degree of the sales pitch, greater cost, more free material) All I needed to speak about was “MPG” he explained we're not “MPG” I responded “you use them, therefore in my own actually are them” I told my entire tale for this guy (remember it’s pouring, I truly have nothing else to complete nowadays), when this guy realized that we were within the “CPR” hotel, he agreed to transfer us to a different hotel.
* Travel Note:
It might be feasible to obtain MPG to maneuver one to a much better hotel in the event that you threaten to inform the timeshare how disappointed you're together with your resort.
Or even, try to look for the “MPG” Repetition the very first evening, perhaps he is able to enable you to get moved.
Or even ask which timeshare you'll visit (today remember you'd have to do this the moment you get to “CPR”) and attempt to contact the supervisor of the timeshare, protest perhaps only perhaps he is able to enable you to get shifted to some better resort, they understand how poor the “CPR” is which everybody complains about this.
*note
I'm still on holiday from function, home following the journey; my only problem would be to assist some of you nonetheless courageous enough to consider this trip to prevent the issues that I'd.
Okay the ultimate guy to consult with us was the Creator herself. He decreased the cost, then add more free material, again I told him my “MPG” tale. He recommended me he simply buy’s brings from “MPG” for qualified customers. Qualified Customers I acquired a “Free Trip” certification for joining a holiday timeshare display home! I can't afford a $29k to get a 7 days time-share for $500 bucks per month, or might I purchase one from anybody who company with “MPG” He wasn't pleased with me or “MPG” at this time, then he questioned what he might do for me personally to create this right (agreed to transfer us to some greater resort) I told him I arranged another hotel currently, I taken care of it, therefore we are able to appreciate one day in Cancun within an ocean-side hotel like I had been "baited" into. I told him if you like to complete anything for me personally, DON’T DO ANY BUSINESS WITH MEXICO HEAVEN ESCAPES! Don’t get leads from their website, inform your additional resort pals TO NOT DO ANY BUSINESS WITH MEXICO HEAVEN ESCAPES! Then we got up and quit, I ceased and requested to get a backup of something which stated I experienced the 90-minute demonstration! I don’t trust something as it pertains to “MPG” I'd like it written down! That they did share with me not a problem.
The also gave me $150 pesos to cover the taxi fare back again to the vessel ($30 pesos) after which in the vessel back again to our resort ($120 pesos). I thanked them and left.
*Travel Note:
I'm really certain you can possibly hold off this timeshare for “free lunch” once they notice your “MPG” tale it'd be minimal they are able to do for you personally I simply didn't think about it at that time.
You're about the Area somebody paid to obtain you there, you've taxi fare back again to your resort, Stay and visit the area (it had been pouring so we left-right away) it’s a pleasant location
The journey back towards the resort was uneventful, my responsibility with “MPG” was fulfilled, and we invested the night time (evening 2) at “CPR”. We quit @ 8am each morning for that Royal Solaris, loved the entire day (day 3), poolside, strolled the seaside, loved excellent food & beverage all day long, a supper present and rested like infants (great beds below). I awoke @ 6:30am (day 4) transpired to get a large breakfast, introduced breakfast back for my spouse (therefore she could easily get another half-hour of rest) examined a 8am planning for house.
I organized for transport in the hotel back again to the airport (MPG Transformed their present you may already know they just supply transportation in the airport towards the resort), when I had been nevertheless athome (I reserved the night time a Noble Solaris from tripadvsior). I subsequently visited the Cancun airport site, discovered Cancun Taxi, reserved a trip back for just two individuals $14 (usd) $28 whole, settled n / PayPal. I acquired a verification with-in moments, published it out and introduced it around. On Thursday (day 3) Cancun taxi named me a Noble Solaris to confirm the get period (8am Friday from Royal Solaris to Cancun airport) I had been pleased they named me to verify. We examined of Royal Solaris (no hidden costs or additional costs, we simply liked this location and we shall return give consideration “MPG”) at 8am, but no Cancun Taxi! I waited 10 units, the bellman named them for me personally. I talked having a guy, he was attempting to “find” his driver, he questioned me to hold back 5 more minutes (we'd a-10: July starting), we waited 10 more minutes, @ 8:20 am I got a cab towards the airport for $20 (usd) and reached Cancun airport with the full time to obtain our boarding passes, cope with Asian protection, to just discover our trip was postponed (30 minutes) therefore no harm no foul.
I’m just-out $28 (usd) from Cancun Taxi. I'm confident it had been only a small wait on the component (Asian time is just a little slower than National period), I organized for an 8am get, I blinked at 8:20 (I bad a playing poultry) and got a cab. I thought I must be at Cancun Airport 2 hrs early for an Int’l Trip therefore an 8am collection was pressing it anyhow! I've e mailed them requesting a return. I'll update you on that.
* Travel Tip
Cab costs aren't poor (in Jan) $100 pesos (significantly less than $10 usd) required me in one end-on the resort area (whenever we quit “CPR” to Royal Solaris) $20 (usd) got me towards the airport, in the event that you remember in my own lengthy tale the truck that “MPG” selected us up in provided a trip back for $20 additionally, so don’t be worried about arranging a trip back.
In conclusion if you like this journey, have patience if you're able to get “MPG” to deliver you the flight seats, they'll deliver you the resort data (for a municipal tone inside your emails unlike me) perhaps you will receive a good resort about the ocean-side (as provided) Easily might help only one individual with this particular article I'll be pleased.
If most of US protest to whoever may hear perhaps “MPG” may alter their methods, no body must have togo through what some people have. $300 is just a inexpensive cost for this journey (should you obtain a great resort) $300 is reasonable cost should you wind up at “CPR”. I don’t believe you can guide this journey with airfare, resort, and duty for under $1000.00
Best of luck for you all, I really hope I get my $100 deposit back following this inform all article, we will notice
I'm planning for a notice of criticism towards the Mo A.G. Workplace C.C. To MI A.G. (my house condition where the cert. Was handed out), the FL A.G. (their 800# relies in Orlando), the FTC (this really is an interstate present), the Mexico & Cancun Tourist systems (they don't require anybody providing Mexico a poor reputation), Worldwide Trip Community (who offered this cert. Within the first place).
At the conclusion of the journey I'd a pleasant period, and that I might return to Cancun, but I'll guide it through tripadvsior using the evaluations from is people
Hold inside; it ended up to be always a fantastic journey when I had been within the fingers of the airlines & the resorts. We were back last Friday; I emailed MPG for my $100.00 deposit reimbursement, no refund however, not really an email verification.
KEEP CALLING, MAKE USE OF THE 800# (in Orlando) need solutions request Melina, or Doug. The Flight was great the resort was not bad.
Update
I delivered a my deposit reimbursement last Friday by email, no reaction from "MPG". Nevertheless my $100.00 check came today Friday 1.23.09 (7 days excellent). I'm ultimately pleased with "MPG" (the final area of the entire journey plus they impress me). It's also poor they handle people how they do, but once I acquired about the plane my journey was really enjoyable
Update
I delivered "MPG" an email thanking them for that fast deposit return. I did so recommend Marcella Hair ([email protected], she's who owns "MPG") that I still intend on processing many grievances t / the MO, MI & FL A.G. Practices, FTC (interstate present) & the Mexico, Cancun Vacation Agencyis. No body ought to be handled as badly as "MPG" treats people.
Best Of Luck TO ANY OR ALL of you, I really hope you remain in there and consider the journey, I really hope you're handled better then a lot of different were. Mexico was a pleasant spot to visit.
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