Have now been quite a long time client with Expedia for several years today and also have utilized there support without any problems up to my latest journey. Several friends and that I were planning for a fairly large visit to Mexico. Because we'd this type of big team (10 People) we chose to contact Expedia on the telephone to guide our trip/resort because we were making the nation and desired to make certain everything is ok.
Whenever you guide the Resort for 2 people, you receive it in a reduced price therefore it is less per buck for every individual. Everybody within our team was traveling out of the same condition, but with my situation I had been traveling from COMPANY, my buddy from NV. Although about the telephone using the Expedia Consultant, I told her my scenario and he or she explained anything would be the same, simply different price since airfare for my pal differs. Offered her my CC# and cost info and all appeared well.
Two days later I obtained my schedule within an email and realized that I had been onto it alone, and my buddy from outofstate was on the individual schedule but had no resort info on his whatsoever. This worried me and so I named Expedia once more to make sure that anything was ok. Once more the woman explained that my Resort was reserved for 2 people which after I reach Mexico you will see no problems. I respected her and believed nothing of it.
Fast-Forward to my evening of the journey, my roomie countries in Mexico the same time frame as most of US and we have a taxi to the resort. All my other buddies sign in just good, so when it is my change the folks at the front end desk state that my space is just reserved for just one individual, and they won't provide my buddy a band. I claim together for around fifteen minutes to no avail simply because they hardly speak English in the resort. I choose to contact Expedia AGAIN and obtain a person support woman who also hardly speaks English. Bear in mind that I'm currently in Mexico which is just a worldwide ask a mobile phone since the resort declined to permit me to make use of their telephones.
Expedia continuously puts me on-hold for over 1.5 hours till I am ready to consult with a supervisor, and I told them the problem for that fifth period and all Expedia claims in my experience is there's nothing they are able to do about this. I'm compelled to pay for an additional $400 for my buddy in which to stay my space for that holiday and was never repaid by Expedia. I told them-they have to report ALL discussions that I'd together as well as for them to pull-up the documents to convince them that I had been informed anything was ok. They declined to get this done and that I was caught having a large telephone bill, -$400 to invest on my journey, and a general TERRIBLE customer support expertise. When the resort were to cost me $1,000 to possess my buddy remain, I'd of had no choice to spend it aswell. We are currently caught out in Mexico without any spot to remain until we spend AGAIN.
I'd the resort printing me out a bill then when I returned towards the Claims I really could attempt to document a and obtain repaid, but after coping with Expedia customer support for another 3 hours I quit desire. Expedia dropped mine and all my buddies company that evening and that I WON'T EVER rely on them again.
Don't make my errors. Watch out for expedia if traveling worldwide. Don't trust what the customer service representatives let you know before you get an schedule that's all you need onto it.
0 comments