I have settled to possess Secure car insurance for nearly 6 years now. I had been requested by my Condition's Department of Security to supply a particular type for them. For that very first time since I have registered with Secure Car, I named their customer care to obtain a duplicate of the shape... Appeared simple enough. I had been informed it'd consider about 48-hours to procedure and that I will have to call-back. And so I did. The following I named (48 hours later), I had been informed the type could be sent in my experience. I just received a fax of my plan and never the shape I obtain (recall - I had been requested to acquire this from and provide "at hand" towards the Department of Security). Therefore... I instantly called back and stated 'thanks, but I still require the shape required'. I had been subsequently informed from the customer support representative to "maintain" while he examined using the mailroom to discover when the type might be overnighted to me... Where period he conviently hung-up on me. Nevertheless attempting to maintain my awesome... I called back once again. I had been subsequently informed the type couldn't be delivered to me within the email or electronically. I did so reduce my awesome after I recognized that I'd been cheated into spending money on something which there is no proof they might supply that actually existed. I subsequently named the Department of Security to inform them the problem I had been working into... Their precise phrases were: "That Is insane! You have to opt for another insurance provider!" So... I subsequently named GEICO and before actually requesting estimate, I questioned when they could be ready to supply me having a backup of the shape the Department of Saftey had required from me. Their solution???"Well yes, obviously, might you like us to email it, send it, or normal email it for you?"" I nearly fainted!!! Today I've a brand new plan with GEICO (no escalation in quality), have previously obtained amazing customer support throughout the first encounter, and could ultimately supply the Department of Security using the type required. The Finish.
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