I purchased a diesel engine on August 20 and was told by my sales person Brian that it would ship in 3-4 business days. I called 5 days later to get a tracking number and the unit hadn't shipped due to parts problem. I was told that it would be a few days to receive parts, so I called back a few days later and was told the engine didn't pass inspection, it would be another few days to rebuild unit.
This continued from 8-25-08 till 9-25-08 when final confirmation was given to me that Rhino had canceled my order because they *ran out of blocks. I was told that if I needed help in the future from them I would receive a discount.
I was told by Tim Cone, owner/manager, that I would receive reimbursement in 3-5 business days. I have called each week after to verify if funds have been sent - by the way, I did the total and completely stupid thing a human could have possibly done, I paid for my order in full by a wire transfer, don't ever do that - I was told repeatedly "the check will be sent shortly", " I don't know what the problem is but I will inform the accounting department". I always talk to the same lady Cindy, she hasn't been rude or ugly in any way when I call. Tim Cone, the owner/manager hasn't returned any calls made to him, but from contact prior he hasn't been rude either, just apologetic.
They constantly use delay tactics to stall for whatever reason, I think they just let consumers money build their bank account. I don't know what else to do but contact an attorney, i've been waiting since August for an engine and since September for a refund of over 7500.00.
I would not recommend this company to anyone, I got the same song and dance as others who have posted a report for Rhino. I can only say BUYER BEWARE.
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