I selected Rhino based on three parameters, price, availability and number of web complaints. Their price was good, they had the engine in stock and I found few complaints. When I called to place an order they advised that the price they quoted was wrong because my engine had aluminum heads. I disagreed but they insisted and raised the price. I said ok. They confirmed the engine would ship the next day. Upon returning home I verified that the heads were not aluminum. When I called I could not get a return call. After multiple attempts I got got the customer service manager. He explained that I was correct about the heads but that I still got a fair price and would not credit the overcharge. I asked about shipping and was told it always takes a few days. His only explanation for what I had previously been told was that it was a problem in their system. Daily calls elicited the same response "no it has not shipped, you will just have to wait a few days. 10 days after placing the order for the next day shipping I cancelled the order. I rec'd an engine from another supplier in 3 days. Now I am trying to get my money back. They of course charged my debit card immediately upon accepting the order but they do not seem to be able to process the credit after a week, 2 emails and three calls. Buyer beware. They are quick to take your money for something they do not have and slow to give you credit back. They do however have a wonderful canned line about their great service and product.
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