The phrase "high pressure sales pitch" is an under statement for these people. I made the mistake of first setting foot on their lot on 12/21/02. I was there only to look @ new cars. I told more than one employee I encountered in the Sales & in the Finance Dpts that I was not prepared, nor did I think I could afford, to buy a new car that day. Before I knew it, I was signing on the dotted line.
Very soon thereafter, I recieved a call from them "summoning" me back to "Re-Negotiate" my contract. I couldn't believe (nor could the lawyers I've discussed this with) that they actually had me sign a second contract! I even asked @ one point if I could have my old car back & get out of there. (This plea was not even acknowledged, let alone answered.)
They said they would pay-off my trade in. They sure took their sweet time doing this. As a matter of fact, they willfully took so long doing this, that I was reported to the credit agencies for late payments on the old car!!!
When I took delivery of the new car, it had a scratch that ran the length of the front bumper. They said they would be responsible for repairing this. Soon I was to discover the employees in their Service Dpt were no more friendly or supportive than the others I had the misfortune to encounter.
When I took delivery of the new car, I was offered an insurance policy that would cover the amount that my insurance Co wouldn't cover should the car be involved in an accident & rendered a total loss. I clearly stated I was not interested in this. I was surprised to find out I had no choice in whether or not to accept this added expense!
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