Greetings,
I've been looking to purchase a new vehicle for the past couple weeks. After being unsuccessful in obtaining a high enough trade value for my (then) current vehicle, I had see an ad on TV for the 2005 Hyundai Tucson at Avondale Hyundai.
I called them and asked if they still had the special, and the manager there, Sherry, stated they did. I explained to her that I would not be able to come down unless they could do better than the other offers I received from the other dealerships. She stated that would be able to do better. (Offers were as high as $7,000 from other dealerships for 2003 Toyota Matrix XR; 83k mi.)
I went down to Avondale Hyundai on Saturday 04/30 and unfortunately Sherry had gone home sick. I spoke to Sales Associate Robert Vargas. We worked together for quite some time on the deal. I intially gave him a price break down of what I was looking to get. (See attached) To my delight there were a couple other incentives/rebates that we qualified for. When he took the deal to his manager, he came back and had me fill out a credit application. We initially did a joint credit application, my wife and I; however more than likely we were going to just finance the car under her name, because of a bankruptcy I had in 2001.
They came back and stated that we would not qualify for Hyundai Financing, nor any of then incentives (other than a Hyndai Loyalty rebate of $750, for owning another Hyundai) because we needed to have 740 credit. So the $2,300 that Sherry had stated to me over the phone would apply, did not, and she made no mention of there being any stipulations.
After being told that in order to do the loan, we had to go 72 months to keep the payments at around $315; but we needed to put down $2,000. Very reluctant, we went ahead with the deal.
After driving off the lot, I regretted having done the deal. I called Robert Vargas the following day to advise him that I had put a stop payment on the $2,000 due to some financial issues. I wanted to verify with Hyundai Finance what the Sales/Finance team had said was true.
I spoke with a gentleman at HMFC (Hyundai Motor Finance Company), Phillip, and he stated that there are no requirements that you must have 740 credit to receiving any other their offered specials, nor do they limit their approvals to people with a credit score of 740 or higher.
Calling again later that morning to see if in fact a credit application had even been submitted, another representative from HMFC stated that if it was submitted and came back declined, we would receive a letter in the mail stating the reasons.
After obtaining this information, my wife and I went to another Hyundai Dealership to submit a HMFC credit application. I sat there and watched this sales manager submit the application and return the information. The application came back with a credit score of 693 for my wife; and he stated that there would be no problems financing through HMFC (As was the response from Phillip earlier that day when I informed him if a credit score of that calibur would be accepted as long as all other aspects looked fine)
Once I received all that information justly proving that we had been lied to and cohersed into a deal of false pretenses, I called to talk to Sherry, however again she was ill. I spoke to another manager, Sam, who listened to my complaint but insisted that I must speak to the finance director because there's nothing he nor his sales staff would have been able to do. Very upset at this point, I agreed to speak to the finance director, Robert Clark.
Advising Mr. Clark of what events took place in the past few days, he stated that it was a signed contract and he would not re-negotiate. I again explained that the deal was signed under false information and lies based on what was said by the Sales/Finance Manager to get us to extend the terms to 72mo instead of 60mo and the pricing & rebates we were entitled to.
We went back and forth for quite some time, while he stated each time that by going to another Hyundai Dealership doesn't mean anything because they can promise you different things.
My point to him was that I had filled out a credit application for HMFC and had him submit it. I could have gone to any Hyundai dealership in the world and had anyone of them submit that application to HMFC and it would come back with the same results; simple fact. He then said he would not do anything and if I wanted to have a 60mo term to pay more money.
My final point was that for his sales/finance team to come to my wife and I and say that we didn't qualify for financing under HMFC and would not receive the rebates was a lie. I'm sure there are some laws that hold dealerships and salespeople to some standards in truthfullness, and protect consumers from such problems.
Regards.
Avondale Hyundai Employees:
Hyundai General Manager: Mike Fuhs
Hyundai Sales Manager: Randy
Hyundai Sales Associate: Robert Vargas
Hyundai Finance Director: Robert Clark [email protected]
Hyundai Finance Associate: Albert
Michael
Maricopa, Arizona
U.S.A.
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