On 07/17 my father and I went to Nissan 22 and bought two cars. I bought an 08 Sentra and he bought an 08 Altima. It was pretty late after signing all the paperwork. The finance manager Matt made a mistake on the temp plates and put the Altimas vin on both of the temps and put MY insurance information on both the temps as well. Matt told me to go back to the dealership the next day and correct the problem.
When we recieved the cars we did not get instructions on features of the cars. Both cars were also very dirty. The Altima was not in the color that my father chose. Couple days later we brought our cars back there to install the lojack. My father left his car there so they could install a sun roof which was part of our agreement. Two days later he got the call to come pick up the car. When he got there he noticed the AWFULL job that was done on the instilation of the sun roof. They dented the cars side door. Scrached the roof of the car. Scrached the console of the interior and also put over 150 miles on the car. Not to mention the glue that was all along the side of the car. They changed the material of the roof inside the car. There were a lot of air pockets and when the sun roof was open it made a lot of noise too. They kept the car for a day and said they would fix the problem but my father refused.
After we explained all the problems the car had once it was returned they changed cars and gave my father a new one. But they refused to install another lojack. That day i got a nail stuck in my tire of my Sentra. They said they couldn't do anything about it because it was in a bad area of the tire. Told me to take it to a tire repair shop. I asked for a new tire, given the fact the car was only a few days old and the incident happend there. All the same they refused.
Then a week after that, they called my father and I to come back to the dealership to resign a new contract agreement because the bank that had approved my car loan denied me. The finance manager Matt told me that Nissan financial was going to give the me loan but at a higher interest rate. My contract stated that the due date was on the 30th of every month. I called on the 26th of August to try to find out where my car payment was to be mailed to, because i had not recieved a bill yet. Then Matt said that they were going to change the date because of the finance institution change.
On the 27th a recieved a bill from the bank which was the bank Matt told me refused me at first. When I called the bank they said they never refused the loan.By then i was already on my second temp plate because the first one expired. I called every day to see if my plates had arrived yet because the cops in the town that i work in where starting to give me a hard time. Finally Matt called back to the dealership to pick up the plates. Only propblem was he made a mistake in the paperwork and the pates was registered to my father. I did not accept that plate. Then Felix the manager told me to give him a few more days and that the plates would be in soon.
Then on September 18th my second temp plate expired. I came to the dealership to find out what was going on that it was taking soo long. While I was talking to Marisol from customer service Felix yelled at me and told me that I was doing nothing but complaining and for me to take my complaints out side. I was extreamly upset that he spoke to me in that manner. Over all the dealership made their mistakes and they are treating me like i did something wrong. Lynn from the dmv dept from the dealership said she would rent me a car until my plates came in.
I was outraged that I had to make a payment on a car that I coldn't drive due to no fault of my own. Marlon a manager there offered to pay one car payment installment while I had the rental. I paid Enterprise the deposit and took the rental. Two weeks after I had the rental I almost got into a car accident when the brakes failed. That same day i went back to the dealership told them I just wanted to cancel everything because they said my plates wouldn't be coming in any time soon. I always thought that buying a new car was supposed to be a good experiance but it's been everything but a good experiance.
When I was trying to work things out with Bobby another manager there another manager named Mark came in said that he was going to give me a car from the lot to drive home with and that they would send someone from the dealership to my job to drop off another rental and pick up the car they were lending me. I told them NO. I refuse to be resposible for a car that is not mine, nor am comfortable with. My mother who accompanied me to the dealership that night was trying to explaine to Mark the situation but he did not want to listen to her. He yelled at her and got very aggressive. She had to leave the room. I told the manager Bobby that I did not want my Sentra anymore because it was not worth the hassel it brought me. He said there was nothing i could do about it, and that i had to deal with the situation and wait patiently while they tried to resolve the issues. They gave me my Sentra and put their dealer plates on it. Told me to take the car like that and they would call me when my plates arrived.
Needless to say I AM A VERY VERY DISSAPPOINTED CUSTOMER AND EXTREAMLY UPSET. They treated me horrible. They have been nothing but rude, disrespectful, aggressive, and all in all bad customer service.By the time I'm done paying for this car it will cost me almost $35,000.00. Deffinatly not worth all this trouble. I am asking that you please contact me so this never happens again. Please also provide me the information of ther person I should speak to reguarding my concerns.
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