I flew on 8/9/08 from Orange County Airport to DFW Airport, Flight 1774. It had been myself, my spouse, my nephew, and child. We'd 4 bags.
Whenever we reached DFW, we obtained 3 out-of 4 bags at baggage claim C16. The carrier which was lacking was bagtag 00-68-57. I requested a realtor, Ms. California, if all of the bags have now been shipped, since I'm missing one. She shows me based on the pc, our absent carrier was positioned on an early on trip and it is in another final. I say okay who'll take it in my experience? She shows me no body, I'll need to get it myself. I recommend her that my loved ones has been acquired which issue was at no means my very own problem also it must be sent to me. She recommends me I will consider the tram. I request a boss.
Ms. Patricia Bradberry walks up and immediately comes with an attitude with me simply by her attitude. She asks me exactly what the issue is, I tell her I want anyone to get get my case for me personally. She repeats what Ms. California stated about its in another final and that I may take the tram to obtain it. I tell her I WOn't achieve this because this really is no-fault of my own personal. She subsequently informs me "Well I simply wont talk anymore because you reduce me down." Used to do not reduce her down, she stopped as well as basically did reduce her off it had been rude of her to express that in my experience. She and Ms. California traded many eye-rolling looks and he or she extended to berate me before my loved ones for "reducing her off". I recommended her I'd 11 years of customer support encounter having a communications organization plus 6 years of customer support instruction having a little flight. She and Ms. California again folded their eyes at me. I advised Ms. Bradberry, I'venot actually obtained an apology from you. She advised me used to do not provide her the opportunity to. I subsequently requested to get a unique boss.
She called somebody about the telephone, who I came across to become called "Edward" and blatently lied to him stating I had been challenging, fighting, and informed him I stated she was a poor person. I talked with Ed who had been really apologetic and pleasant. He apologized three times as well as wanted me a Happy Birthday. He advised me my carrier could be sent to my house. After I hung-up, neither woman mentioned something in my experience, simply glared at me and that I went down. Ms. California believed anything was amusing since after I switched back around she was giggling.
After I got house, I named to discover what time-my case was coming. After a number of different calls, I acquired differing times.in a couple of hours, in 4 hrs, they do not understand, etc. My partner talked having a lady called Sally Wong, who had been pleasant but had little information. We advised her the carrier was my partners and he required it to return outoftown 24 hours later. She stated there is a-4 time screen and we ought to obtain our carrier by 1am. At 12:59am my partner talked to "Jennifer". She was really rude and informed my spouse he'd obtain the carrier when it got there. He explained to her, and so Iam simply designed to delay up through the night for this? She stated, I actually donot have time for you to claim along with you and hungup.
We wound up not obtaining our carrier until 7am on 8/10/08 also it triggered my spouse needing to wait a company trip since he didn't have time for you to clean his garments and obtain repacked before his journey.
I understand problems occur but there's no justification for unprofessional rude behaviour. Ms. Bradberry hadn't one-ounce of professionalism or empathy for tourists. I've never handled this type of hateful individual in my own existence and that I WOn't provide another penny to American Airlines so long as I stay.
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