To whom it might worry,
My spouse, my two kids and that I examined 5 bags in Atlanta on Thursday, July 15 to Providenciales (PLS). We subsequently boarded American Airlines flight 2035 for Ohio as well as in Ohio boarded AA trip 673 to Providenciales. We came promptly, nevertheless our baggage didn't.in the luggage claim location we strolled towards the American Airlines table in the primary final and submitted a lost luggage statement for AA 40 18 96,
Aa 40 18 98, aa 40 18-17, aa 4o 19 00 & aa40 18 99.
The Document locator quantity we received were TKUNAB, TLTZCC, TDANAG, TDANAC, & TDANFX. We were informed our baggage have been arranged onto the following American Airlines flight, that it'd be coming that night which it'd be sent to the Sibonne' Resort where we were investing the following 4 times.
The following day, when our baggage hadn't appeared we named the airport quantity (649-941-5200) we'd been provided and after many efforts (active indicators with no solutions) could talk to a ladies who stated our baggage was there-but that it'd not been launched by traditions. Later within the day we named again and, after many more efforts, we could achieve a guy who stated our baggage could be sent to out resort later that evening. Overdue that morning four of the five bits of baggage were sent to the resort. Several of them (AA40 18 97, AA40 19 00, and AA 40 18 99) had baggage labels in it. The label was lacking in the next carrier. We subsequently named the American Airlines table within an try to find our absent carrier and after numerous calls. A lot of that have been unanswered, we obtained varying reactions including "your baggage is here but traditions hasn't yet launched it", "We Will examine to determine if your absent carrier is here of course if it's have it sent to your resort", "I would like to examine to determine if your baggage is here now, please maintain" (after many moments of holding it became obvious the individual who had responded the telephone had no purpose of actually returning about the point). We carefully named the U.S. National Airlines table (1 800-535-5225 not really a toll-free amount from Providenciales) and was informed that based on their documents all five bits of our baggage have been sent to the PLS Airport and they had "been accounted for". I subsequently informed the ladies about the point that "yes" we'd obtained four of the five items but this 1 of these, possibly AA 401896 or AA 401898, was still absent which it'd not been shipped. I expected her to please send an email towards the AA table in the PLS airport and have them to provide that bit of baggage to the resort. She said she'd.
Thursday morning, July 17, and we nevertheless hadn't obtained our lost bit of baggage and also the many efforts we designed to contact the AA table at PLS fulfilled using the same recurring reactions we'd obtained about the past two times. As we were informed with a guy, who offered his title as Marty Johnson, he had no body to create the baggage to us.
Friday, July 18 - we created many more efforts to achieve somebody in the PLS airport that may provide us some info regarding our lost bit of baggage. Mainly we got busy indicators, no solutions, or if we did have the ability to get somebody about the telephone, exactly the same reactions we'd been getting. On atleast two events the individual in the PLS AA table merely hung-up as we had requested for info regarding our lost baggage. Evidently these workers had no-interest or interest to create any work to assist us think it is.
We left PLS on Sunday, July 19. Flew on AA746. But before we quit we visited the American Airlines table, the methods office and another space where among the AA workers stated that baggage was sometime saved. Our baggage wasn't in virtually any of those places and we left without it.
The missing bit of baggage is/was an inferior dimension, inexperienced, square, 15" x 20" x-10" moving carrier having a retractable handle. It had been guaranteed with a 3-call combination lock and included apparel, bathroom articles, a set of shoes, a Swiss Army knife, a Leatherman, a 1st Aid package, swimwear, shades, cap, and some additional products. I would like to own had these specific things during our holiday however now that that's prior might nevertheless prefer to have this baggage also it items sent to our home.
Though I've no evidence of this, my guess is the fact that our five bits of baggage did appear and were accounted for from the PLS AA table. I believe that five were than provided for our resort but that just four were really shipped, one without its following label, that makes it harder to find out which was really absent.
Your focus on this case and reaction to this notice is likely to be appreciated.
Truly,
Rich Mills
2030 Acton Location
Manchester, AL 35243
205-967-2454 (h)
205-972-8733 (e)
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