My 200 Jeep Grand Cherokee was diagnosed by two seperate Jeep dealerships as requiring a new PCM (computer) but they factory was backordered. I called around to find a repair shop with one on hand at a resonable cost. Sport Utility Performance said they can get a new one for $400. Steve Eiseman did not install a requested new PCM (engine computer) correctly.
This ignorance led to problem misdiagnosis that involved installation of many expensive parts and labor (totaling $1440) NOT needed to correct the problem. Steve Eiseman then found the problem as his fault (admitted to not programming / flashing the new PCM originally requested). He asked to put the requested new PCM back in. I said yes. He then took two weeks to rebuild a PCM instead of reinstalling a new PCM originally requested.
This rebuilt PCM was an inferior product that I did not request. I was warned of faulty after-market rebuilt PCMs and through personal research of the problem found it warranted. That is why I specifically requested a new PCM to be installed originally. The Jeep again continued to stall from the first day I paid for the final repair. That same week I had Suncoast Crysler Jeep dealership install a new PCM to correct the problem at a cost of $1020. Suncoast stated in writing that no new PCM had been installed prior to their installation of a new PCM.
Steve Eiseman would not refund any money for the mis-installed parts or labor. This repair shop is running a scam.
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