When we arrived at the Airtran Airways podium 41 minutes before the departure of our flight we were informed they would not take our checked luggage. They did not tell us why, we had never even heard of this policy before in any airline, and since the price of a ticket includes the checking of one bag, I naturally asked to speak to a manager.
I was told this was not possible.
I told them it was not possible that they would not check our bags, as it was part of the contract between ourselves and the Airtran Airways instated when I purchased a ticket.
After 10 minutes of asking to speak to a manager, one finally came out and said& and I QUOTE, "I will give you a refund because I would rather give you a refund than deal with B*! @#es like you."
I could go on, the ordeal lasted about 4 hours (during which time the manager who verbally abused us made a point of smiling smugly at us often - nothing is going to happen to her), but I think it is sufficient to say that my relationship with Airtran Airways was FOREVER concluded with my refund.
Because of this, my plans to see my brand new baby nephew will be considerably postponed, as I do not know when I will be able to take time off of work again.
They made no real apologies, made no attempt to even explain their policy, no attempt to make us aware of the policy before we arrived, no attempt to help us out or offer feasible solutions, no attempt to make restitution for their verbal abuse, no attempt to treat either of us like human beings - let alone paying customers.instead, they made it very apparent that they thought we were worth no more than dirt.
I filed a complaint with the company, which I am fairly sure is as much of joke as the "manager" I spoke with. These are the other places I filed complaints. IF YOU HAVE COMPLAINTS, PLEASE USE THESE RESOURCES:
* The Aviation Consumer Protection Division of the US government: http://airconsumer. Ost. Dot. Gov/problems.htm
* The Better Business Bureau (will contact the company and ask for resolution): https://odr. BBB.org/odrweb/public/GetStarted. Aspx
* ConsumerAffairs.com (compiles complaints for possible class-action lawsuits): https://www.consumeraffairs.com/php/a_report.php
No business has EVER made me feel so helpless and degraded.
I eagerly await the day Airtran Airways goes out of business - though I am sure no one will even notice.
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