My overall experience has been fine. I have not been late, I am one payment ahead and they haven't bothered me. But let's understand why I am here... Previous divorce. Anyway, I financed a GMC Suburban at 17.99%. It's not worth anything near payoff now but I asked to assist with the rate per my above conditions i.E. No lates, ahead on pmts... I was using the online chat and the individual made no real review and ended the chat by saying nothing could be done. Some Customer Service and I wasn't a PISSED customer.
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