Complaint / review text:
I started my look online when I saw my dream car listed for only 4000 dollars. I called and spoke to 3 different representatives and they assured me the vehicle would pass inspection and was able to be driven home from Queens to upstate New York. I drove down, a 85 mile trip to look at this vehicle. I thought it was perfect and since I had made my father drive me all the way there, I felt pressured into buying it.
We went into the office to discuss price, I brought enough cash to pay off the listen price and taxes. Then I was slapped in the face with a 449 dollar auction fee, despite the fact that I had not taken place in any auction. I still thought the price even with the auction fee was reasonable, so we continued in the purchase. I was ready to drive the car home that night, but it had a whole to-do list in order to pass inspection (where the truth comes out). We agreed that it would be ready the next day, signed the papers got it registered (way over priced registration) and went home.
The next morning comes and I call to see if it is ready. Turns out, they hadn't even looked at the car yet and it "probably won't be ready until Monday". A whole 4 days after I planned on bringing the car home. (keep in mind that this car is paid off in full by this time, so I should have received it ASAP) So I waited all weekend to get the car.
Monday comes around and my father goes to queens to get the car for me. He drove it home and I got in the car. Two miles away from my house, the car breaks down and smoke is coming from the hood. I had to call a tow company to tow my newly purchased car, no more than 2 hours after it was picked up! I then had the car looked at and was handed a long list of things wrong with it. Such as, wheels installed incorrectly, leaks in the engine, cracked windshield, horn does not work (how did it pass inspection?) and many other problems.
I will never recommend buying a car from Queens Auto Mall, the people are obnoxiously rude, and greedy. I’ve learned from my mistake here, and I am going to be paying for it for a while. Just please, save yourself the trouble and stay away from this place.