I have witnessed, yet again, another good person let go by our company.
We had a good man who stood up for the customer and not the company... He was fired.
We sold a car that was destined for the wholesale auction. It had a problem in the throttle area. Knowing this Greg Tumolo had it sold to a customer who had really bad credit and needed a cheap car.
The customer came in the DAY AFTER they bought the car with the car running very badly. The service department was in shock. Why did sales sell this car BEFORE they fixed it? Why DIDN'T they tell the customer the car had major problems?
When the service advisor went to the sales manager to see about fixing the car the sales manager told him that "the customer would have to pay for it. And besides the customer still owes us money anyway."
Dan Emmerman, the service manager, expressed his concerns to Greg Tumolo, the General Sales Manager, and was rebuked.
We sold another car to a customer. It was used and had low mileage. This customer never came into the dealership and the deal took forever to make happen. Within a week after the salesman, Keith, delivered the car to the customer, the customer called the service mangager, Dan Emmerman at our Mazda dealership where the vehicle was purchased. He complained there was no oil change sticker, the used car inspection information was nowhere to be found and the brakes felt funny. Dan looked up the car and realized the sales department hadn't sent the car through the shop before the sale and the sales department hadn't made any provisions to do so. The customer was informed by keith that the car was checked out and that the mechanic must have forgot to apply a sticker. Even though there are no records to back that claim.
Dan scheduled the car in and advised the sales manager Greg Tumolo when it came in. After being told about the situation, Greg advised the service department to "take care of it and don't mention the car came from Enterprise... The customer doesn't know it was a rental car."
The oil got changed, the used car checkover was completed and the brakes were checked. It needed brakes and Dan told the shop to do the work. He didn't charge the customer a dime.
After the customer picked up their car and reviewed the inspection report, Greg went crazy..."why did we replace the brakes? I thought you were going to just change the oil and pat him (the customer) on the back... You know make him feel good. NOT spend all the money we made in the deal on brakes!"
Dan was fired 1 week later. When asked about the firing Greg said " Yeah I knew he was going, it was my mission"
This doesn't make sense. Keep a liar, conman sales manager and get rid of the man with ethics, morals and a conscience. This is how Pat Koballa runs his dealerships.
Dan was the 6th service manager I had seen there and now they have hired back a man Pat Koballa fired 3 years ago. Bravo Stevenson. I need my job but now i'm looking.
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