Please read my horrible experience... You are just a number to these people... First, let me say 3 years ago I bought a brand new car from this dealership... My sales representative was nice, however the finance representative was rude. The service manager was dropped the ball on me a few times with my vehicle for service. The last 3 years I hardly had any problems with my car, so on Saturday, November 23 I was looking to purchase either a Malibu or Impala brand new and decided that my bad experience was a long time ago, so lets give them another chance. When we walked in we told the sales person that we very serious buyers and we were going to buy a car this day, and they also knew that we purchased a car from them 3 years ago. They came back with a really low offer on trade-in from the car I purchased for them, but I only wanted $500 more. The manager was extremely rude and told us when we did not like the trade in price he offered that "we better change our attitude" We WERE NOT rude to him at all, but they have such an attitude in that dealership where they are doing us a huge favor by selling us a car, instead of offering good customer service. We walked out and we have never done that before. I did purchase a car this day, but not from this dealership. All they had to do was just be nice, but they lost a sale. I purchase a ATS Cadillac from Dimmett, instead of purchasing a car from Castriota Chevrolet. Dimmett did give us more for our trade-in by $750 then Castriota and gave us great customer service. Normally, I let these kind of things go and don't take the time to write a review, but I am still stunned by how badly we were treated. There are so many other dealership out there, PLEASE buy from someone who will appreciate your business, because they just don't care. We were dressed down this day, because I wear suits all week and they treated us like poor white trash and had no idea that my husband is a store manager locally and that I touch so many people in my profession. I am currently Sales Manager to different funeral homes in Pasco and Hernando County and during my next sales meeting that I am going to conduct I am going to let everyone know my experience and use them as an example of bad customer service and HOW NOT treated people. Yes, one person can make a difference with word of mouth... And just think how much money Castriota Chevrolet spends in advertising to acquire just one customer (ROI) and how one BAD CUSTOMER SERVICE can destroy their reputation!!!
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