I received the product immediately. I then tried to call for more information about it. The contact info on their website lists a Sherman Oaks, California address, a toll-free order number, and a Nevada customer service number. No one answered at either of the phone numbers. I left two messages but no one returned my calls.
Because I couldn't get more info about the product, I decided to return it. I sent an email to the address from which my order confirmation was sent to ask if I needed a return number. No reply.
I finally mailed it back, requesting "proof of delivery" from the Post Office. The PO confirmed delivery, but no refund appeared on my credit card. I contested the charge with my credit card company and finally received confirmation a few months later that the disputed charge was resolved. (I'm guessing IR Power Light never responded to the credit card company's inquiry. I could be wrong.)
All I can say is -
Don't order anything from IR Power Light unless you don't expect customer service or a refund after you receive the product.
Always call a company before ordering online to make sure there are real people you can talk to if necessary.
Also, always use a credit card that will allow you to dispute charges.
P.S. I posted this complaint on another site, and someone responded that the pad he received stopped working after a couple months. He was told by the company to return it for a replacement but never received the replacement.
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