My son ordered the free trial for $1.95 and used my credit card without my permission. The company called repeatedly from an 866 number until I finally answered to find out who was calling. I was told that I ordered their product & then the representative tried to "upsell" me for additional products.
I told her that I did not order the product & requested that she cancel the order immediately. This was on or around September 20th. I was given a cancellation confirmation number & was told that $87.62 was going to be billed to my card sometime around October 3rd. If she couldn't stop that charge she assured me it would be reversed a short time later since I canceled the order. I figured that a little over a week was plenty of time to prevent a charge from occuring.
On October 10th my card was charged $87.62 plus a foreign transaction fee. I tried to contact the company using the number that appears on my statement, but it is not in service. After an internet search & 4 phone calls later I was able to speak with a "customer service" rep and asked why my card was charged. He lied, and told me I did not cancel until October 10th, the day the charge appeared, because that is what the notes in his computer said. (the initial charge for the "free trial" appeared on Sept. 13th).
Luckily, my credit card company has reversed the charges after filing a billing dispute. They stated that they were familiar with the company Pristine Health because of the numerous complaints they have received regarding unauthorized charges.
If anyone wants to light up the switchboard of this scam company the number is 866-528-6214.
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