Someone convinced me to try this "Free Trial" of "Perfect Litter" (mistake number 1), so I received the "Perfect Litter" and did not like it at all right away. I waited a week to see how the cats responded to it, then I cancelled the order (mistake number two.)
When I ordered this free trial, I agreed to terms & conditions: I had 2 weeks to try the product and if I wasn't satisifed I could cancel and would not be charged anything further or be sent any more litter.
I tried to call everyday after a week of receiving the litter. I could never reach anyone on the phone so finally I sent an email, cancelling my order (within the 2 week period as specified by the terms & conditions). I received an automated return email acknowledging my email.
A week later I noticed a Hold on my credit card for $37.90, not only did they charge me for more litter THAT I CANCELLED, but they charged me TWICE! The hold on my card lasted a week, when finally, the pending charge became a real charge for $19.85 (the monthly charge.)
I called customer service right away, I sat on hold for 31 minutes at a time, each time being sent to a voicemail after the 31 minutes. I called the 800 number to order a free trial, I finally got someone on the phone and explained the situation. I was transferred to customer service and was told I should receive a full refund within 7 days of refusing the delivery.
I have refused the delivery 2 weeks ago and still cannot get anyone on the phone to give me a status of my refund. Every time I call, no matter which option I choose, I sit on hold for 31 minutes and then get transferred to voicemail.
I am very frustrated and broke, it's Christmastime, I could really use an extra $20 this week. I hope they will respond to my complaint.
Jenn
Newark, New Jersey
U.S.A.
(1CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away.in this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge.in rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the consumer complaints. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
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