On 3/14/08, I shipped several parts to be reassembled with new trailing arms and bearings. About 14 days later, I was told they would be shipping. My credit card was charged on 3/21/08 (a week before they claimed to ship).
I never received the parts and have have great difficultly in contacting them because they don't respond to my email and rarely answer the phone. Voicemail messages that I leave go unanswered.
I have been told so many stories. AT&T has their phones messed up. My email must be screened out. The parts are at DHL in Wilmington Ohio (about 40 miles from their destination). They had to ship new mailing labels. The parts are lost. They are shipping new parts from Indianapolis. The parts are on the truck for delivery. The parts are lost (again).
They gave me DHL tracking numbers. If you check DHL, they are good numbers created to ship the packages but they have never been ready for pickup by DHL. Then more stories. The parts were found at DHL in Orlando. They will call me back with updated tracking information.
Again, all day today, phone calls go to voicemail and of course I received no email or call back on updated shipping info.
Now I'm wondering if I will ever get back my original parts.
I have made many purchases on the internet, but never been burned like this.
See other reports on the internet - vettepartsonline, Florida Precision Caliper
Tony
Tipp City, Ohio
U.S.A.
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