Instead of calling it a Recall, they labeled it as a Customer Satisfaction Service. The dashboard completely peels away from the windshield. They replaced it once under the warranty. When the new one began to peel up I called them again. I was told by my team service manager that they did not have the parts and it would be 8 weeks, to call him back in 8 weeks. This was around the middle of July.
I waited 8 weeks and called back and was told that the recall had expired on August 31 (which was well after the 8 weeks I was told to wait and call back).
So, I contacted Ford and was told that if I didn't get it done by August 31, they wouldn't help me. I called Mike Davidson Ford again and inquired as to why the team manager did not tell me in July that it expired in August, so that I could have called another Ford dealership to get it fixed. No-one could answer that.
When I called the 800 number to tell them that I was going to trade the car in and would never buy another Ford, they said "Thanks for calling we will document your comments". Seems to me that no one at Ford cares if they customer is upset.
Sharon
Jacksonville, Florida
0 comments