I have never had such a bad experience with an airline as with Delta. After my flight from Austin to Raleigh/Durham got cancelled at February 18th I had to wait for three hours to speak to a Delta attendant. The people standing in line were getting angry, but there was nothing to do but wait (Delta didn't arrange anything, not even a glass of water or a seat). During those three hours I knew the other flights going to Raleigh that day already left. Finally, Delta booked me into a hotel in Atlanta. I could get on the flight to Atlanta after finding my luggage myself and waiting half a day. The hotel turned out to be horrible and after less than four hours of sleep I could finally get back to Raleigh.