Yes there is a certain amount of personal responsibility, but if they can't act like other people who do the same business, they shouldn't do it.
I got a confirmation email from then, then nothing. When I called them after 24 hours, like they said to do, they told me that they had no record of the reservation and that the flight was 66% more money.
The email I got said that my credit card was charged and I was confirmed but that was a lie. They told me on the phone that was just an automatic email and didn't mean anything. Huh?!? And why don't I get the automatic email telling me it didn't work? I am indeed pissed.
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