On June 14th, a friend reserved airline tickets for myself and her. Everything appeared to be okay at first. I even received a confirmation e-mail of my intineary. Four minutes later, on the same day, July 14th, I received another e-mail stating "Urgent Credit Card Declined while attempting to issue your airline tickets". Upon checking with my bank via the automative service, I was informed that I did have the funds available to purchase the ticket.
I contacted Ultimate Fares' call center and was told that the credit card being declined was my problem, and to contact my bank. With June 14th being on a Saturday, I had to wait until Monday, June 16th, to speak with my bank, which at that time, confirmed that they had not declined my credit card. When I asked Ultimate Fares' call center agent if I used a different card, if I could still purchase my ticket at the same price that I had already reserved my ticket for, I was told that I would have to purchase my ticket at the price that it was at that time, which was higher.
Since Ultimate Fares declined my card, reservations were made hours later on June 14th with another airline company, as time was of the essence because of the climbing prices. On June 15th I received another e-mail from Ultimate Fares, this time confirming again my intineary for reservations for my airline ticket. On June 16th I received yet another e-mail from Jolanta of Ultimate Fares stating that she had sent by error an e-mail that the credit card was declined for airplane ticket for Debra Collier.
I have spoken with Debbie, the office manager at the Boca Raton, Fl office and Jolanta, the agent that handled this reservation, and they have both refused to reimburse my account for a mistake that they have made on the part of Ultimate Fares. I have been given the run-around each time I asked to speak with the manager, even being told by Catalyn, another employee, that she doesn't know who the manager or owner of the company is.
Debbie was only concerned about keeping my money in the company's pocket in spite of how unfair the company was, and her solution to the problem was to cancel my other flight, and she even suggested that my husband fly on a different airline, which would cost us even more money. I have e-mailed Mr. Avered, which is the operations manager, of which I have received no response from. I have spoken with and e-mailed Gregg Dawson of the Orlando Sentinel Newspaper, and he in turn, has made contact with Ultimate Fares with no response from them as of this date.
Ultimate Fares did not have the right to go back into our account, two days later, after they declined our credit card and especially without the courtesy of even asking us, after they admitted their wrongdoing, if we still desired to use their company to book our flight. Not only did they refuse to credit our account, they are making us pay for the glitch in their own system, not at their expense, but at ours. Any help that you can offer us to correct this injustice and to get our account credited for what was stolen from us would be most greatly appreciated.
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