I purchased a new Chevrolet Silverado 1550, basic model, from this dealership. The owner was a friend of mine, or so I believed.
I had exactly $20,000 budgeted for my new vehicle. I am a single mom with limited income. I chose this dealership because I have very little knowledge or experience in this area, and given my friend was part owner I felt confident I would be given a fair deal.
I chose a truck with a huge sale sign reading $20,000 plus $2,000 rebate, leading me to believe it would be $18,000 plus taxes etc.
However, I was informed the $2,000 had already been deducted. I explained I had only $20,000, and Chappy and
I made a verbal agreement that I could purchase the truck for this amount.
When I returned a few days later with $9,000 downpayment, the finance manager, Sherri Hewett, began drawing up the contract.
I saw the price begin to sky rocket and advised her of Chappys agreement and told her I was not comfortable with this and I would return the next day with my boyfriend, because I did not understand any of what she was explaining. I repeated numerous times that I was anxious and confused, and wished to return the next day to complete the transaction. She replied "You have already driven out here, why don't you complete the paperwork
now and then it will be ready tomarrow and be quick and easy to finish the deal." Reluctantly I agreed.
When the paperwork was complete I began walkin back to my car when she called out, "Why don't you drive the truck home you just bought it." I was floored. She had just tricked me into signing and buying the truck. I cried the whole way home. When I got home and was finally able to study the contract, void and distraction or unneccessay verviage being thrown at me I discovered they had lied, mislead, and basically screwed me in every possible way they could.
My $20,000 truck was now over $26,000. I was charge for a free bedliner, $298.00, even though I was in possession of the paperwork that documented I was to receive it for free. The $2,000 rebate was used as part of the down payment, instead of being deducted from the price of the truck.
I was charge 20.99% APR, even though the signs everywhere advertised 1.5% APR. I could continue with several other examples of how they ripped me off, but I think this is enough to clearly show what kind of dealership they run.
After complaining to Chappy about the deception, he agreed that he had told me I could have the truck for $20,000, but they always charge the sticker price. He admits to making the verbal agreement, but said it's my fault for being stupid enough to sign the papers.
When I explained Ms. Hewett had lied and I was
misled into believing the final deal was not to be completed until the following day, his response was, well you signed the papers.
This dealership preys on women, making promises and deals only to trick them into signing papers that in no way honor thier verbal agreements. Their sales practices are unethical and I am sure illegal.
Jana
Ventura, California
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