I went "window shopping" at Freeway Chevrolet in Chandler Arizona on 9-23 at 1:30 AM. All the lights were on at the lot and there were no pushy salesmen around to bother me.
I found a truck that I liked and wrote down the stock number, VIN, MSRP from the window sticker and the new GMS price.
Around 10 that morning I called the Internet sales line and spoke to Nina, a sales rep. I told her I had been in earlier and found a truck that I would like to buy. I told her I would be a cash buyer as I had already secured financing with my own bank.
Then I told her how much I wanted to pay for the truck. $25,000.00 flat, out the door. She said she had to run that past her sales Mgr. And would call me back. She did call back and said "Done deal! When do you want to pick it up?" I told her it would be about 3 PM as it was an hour drive and I had to take care of some bankng business first.
About an hour later her Mgr., Ray Garcia called me and said the deal was off! Said there was no way that they would do that deal unless I put more money down. Money down? I'm paying cash, remember? He then said that they would not honor that deal. I reminded him that verbal contracts are binding in the state of Arizona and that we had made a verbal contract. He said he didn't care, no deal. Mr. Garcia then started to get rude so I ended the call.
I did call right back and asked to speak to Mr. Garcia's boss. I was directed to a Rick Esch. We were able to come to an agreement and he was to fax the documents to my bank.
I called my bank an hour later to verify that they had received the fax. The fax arrived at 3:02 PM. I then called Nina to confirm that I would be on my way to the dealership to finalize our deal.
I arrived at the dealrship at 5:30 PM, asked for Nina and was told she was busy with another customer. Another salesman named Jason said he would help me. He was in a hurry to get me inside to sign the paperwork. I told him I wanted to show the truck to my buddy who was with me before we went inside.
At that time I was directed to another truck, not the one that I had picked out or agreed to buy. I told Jason that was the wrong truck and he wanted to argue with me and said I was wrong!
I demanded to see the truck I had chosen and was then told that that unit had been sold an hour ago! How in the hell can you sell a truck to somebody when there is already a contract pending with another party? I was told "too bad, you didn't have a deposit on it" He then offered to sell me the unit he first tried to say was mine, for One Thousand dollars more!
I lost my temper and stormed out of the dealership.
Half an hour later Jason called me and asked me to return to the car lot so we could talk. I told him the only vehicle I was interested in was the one I had a contract on, or another one just like it. Jason refused to take "NO" for an answer and called me at least 8 more times that night. The calls only stopped after I told him he was harassing me and I was going to call the Police.
I just want everybody to know that Freeway Chevrolet will not honor their word. This is a bad place to do business.
Freeway Chevrolet is owned by Jerry Chapman, who also owns Chapman Chevrolet as well as several other dealerships.
I will never do business again with any dealership that is part of the Chapman Auto Group.
Mr. Chapman has failed to return my calls or answer my E-mails.
Not only did I waste an entire day dealing with this outfit, I drove 120 miles round trip for nothing, had to cancel the insurance I already put on the truck and cancel the loan from my bank for this truck.
I did go out and buy a new truck the very next day from Thorobred Chevrolet in Chandler Arizona. I was treated like a king and made a very good deal there.
Shame on you Mr. Chapman. I remember when you ran a good outfit and were true to your word.
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