Company AKA TMO makes telephone calls to late model vehicle owners. Claims consumer can get refund of remaining extended warrenty if you have one and even claims will send example of letter to request refund. Tells about their warrenty and reduced cost of their warrenty versus what extended warrenty through dealership may have cost. Warrenty to be paid monthly through electronic transfer from bank account.initial payment is about 17% of the total amount.
Telephone rep. Assured repeatedly; account will not be debited until the product warrenty agreement is returned to them signed and have 30 days to cancel.initial call took place 9/16. Rep. Gave 800# and reference # to call if questions. On September 23 I checked my bank account online to see if a particualr check had cleared and found that my account had 2 electronic debits placed against it on September 19.
I also received letters that day from this company confirming these transactions through my account. One of the vehicles listed was not even discussed.in fact, they were told I wasn't interested in covering the vehicle. Had I checked my account on the telephone or online on September 20, these items could have been returned unpaid under normal banking reclamation time (24hours).
However, I did file a dispute on these items as one can do under Regulation E the day I discovered the debits. The bank will send affidavit form to be filled out and signed and returned. They will investigate and resolve within 10 working days of the filing of the dispute (Reg E). Consumers are not responsible for items taken from their accounts without authorization as long as they are reported in a timely manner.
Important to review bank statements when they come in! I also placed stop payments on the dollar amounts from the company should they attempt another electronic debit.
Another thing to note. There is no return address on the envelopes or the letters. The postmark is from a postal meter in Seattle, WA. The 800 # is the same as the one given me by the supervisor. Multiple and daily calls have been made to the number. The voicemail box is either full or you can only leave a message. Not one call has been returned. The rep. And the supervisor and the voicemail recording have a decidely Eastern accent (possibly Indian or Pakistani)
I wonder if there is any connection between this fraudulent company and Warrenty USA.
Kathy
Upper Marlboro, Maryland
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