I went to Bill Heard Chevrolet in Collierville, TN today to look into buying a used car and to have my 2003 Hyundai Santa Fe (37000 miles) appraised. I mainly just wanted to have the car appraised, so I picked out some car at random. It was a 2007 Ford Mustang they had on their used car lot with 28000 miles on it. We took it for a test drive while they were looking at my Santa Fe. After the drive, we went back into the office. I asked what the trade in value of my car was Troy, the sales manager said they'd only give me 8000 for it. I had done some research and had it appraised at another dealership which offered me 9500. I said thanks but I wasn't going to take the new car if that's all they were going to offer me.
Troy then got very irate and unprofessional and said to me rudely and aggressively, "what did you expect for a Santa Fe, " like it was a piece of garbage. Then he asked me why I bought it in the first place. I told him it was none of his business and if he was going to use that tone of voice with me I was leaving. Except they had my keys. I insisted that they give me the keys immediately, but he kept trying to shove a new car down my throat and kept me in the office for another 30 minutes while he "sent" someone to go find my keys. I told him that he was wasting his time and mine by not returning the keys when I asked for them but if he wanted to play games with me he could since I had nowhere to go and could tie up his time all afternoon. He told me in no certain terms that he did not appreciate me coming out to his dealership and wasting his time when he could be using it to sell cars to "real" buyers.
I told him he could have saved 30 minutes if he just gave me my keys when I asked for them the first time instead of trying to get me to buy a new car when I told him repeatedly that I was not interested if that was the best they could do with my trade in. For this he had no answer, stormed out of the office, and had my keys in his hand within 30 seconds. He then proceeded to slam them down on the desk instead of handing them to me. I told him he was acting very unprofessionally and that I and no one that I knew would ever shop at Bill Heard Chevrolet after how rudely I was treated.
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