Usacomplaints.com » Cars & Transport » Complaint / Review: Bill Heard Chevrolet - Where s my car?. #138515

Complaint / Review
Bill Heard Chevrolet
Where's my car?

Beware!!!

I went to Bill Heard Chevrolet in Scottsdale, Arizona to buy a HHR on 9/29/05, Kelly Williams was the salesman. I set down with him and Ron, credit guy, to make a deal. I told them I was interested in a HHR and we started dealing.

Everything was ok until it was time to sign the documents. I explained to Kelly I didn't want to sign anything because I hadn't seen or driven the car. He told me the car was in the detailing department and I could see and drive it when they were done. He said go ahead and sign the documents and when it's done you can drive it. I asked him if I didn't like the car, could I back out of the deal? He said of course. I even asked Ron and Steve, credit guy, the same thing. They all assured me that if I didn't like it that would not be a problem to back out. I got done signing the documents and waited for them to bring the HHR to me. The HHR was not finished being detailed so they gave me another vehicle to drive until the next day 9/30/05. When I got home that evening, I called Kelly and left a voice mail telling him I didn't want to go through with the deal. (He claims he never got it)

I went back to Bill Heard on Friday, 9/30/05 to pickup the HHR. I spoke to Kelly about not doing the deal and he referred me to Ron. I spoke with Ron and he informed me the deal was already approved and I could not back out. I told him ok then give me the keys and the check for $600.00 (part of the deal) and I would be on my way. Ron told me the HHR was not there. He said it was never there. Well, I blew a gasket!

Bill Heard employees lied to me on 9/29/05, saying the HHR was being detailed, when, in fact, it was never there at the dealership. Ron asked me to take another vehicle for the weekend. I told him I didn't want another vehicle, give me my car I was trading in or the HHR. Ron said there's nothing I can do, it's not here and he couldn't give me back my trade in.

I still don't know when the HHR will be in Scottsdale.

Since the HHR was never in the dealership to begin with, why did they lie to me saying it was there? I could have gone to another dealership and could be driving it now. Bill Heard employees just wanted their commission checks for selling the HHR.

I just want my trade in back and forget this bad experience. HELP!

BEWARE OF THIS DEALERSHIP!!! They are just interested in getting their money. They don't care about the customers. They lie!!!


Offender: Bill Heard Chevrolet

Country: USA   State: Arizona   City: Scottsdale
Address: 7224 E. McDowell Road
Phone: 4809473535

Category: Cars & Transport

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