In Sept American Service Center (ASC) sold me a "Certified" used car that had been damaged and repaired. I did not know this until I took it in for trade in at another dealership and the wholesaler informed me that the 2 front panels and hood had been repaired/replaced and painted, as well as front end parts replaced. This cost me about $1500.00 in trade-in value as well as the approximately $3000.00 Mercedes charges for "Certified" used cars. Mercedes USA as well as ASC basically accused me of wrecking the car myself (I didn't) and REFUSED any assistance at all. ASC's service department is incompentent as well, unable to repair transmission issues I had, and I finally took it to Mercedes Benz of Alexandria and they fixed the issue. I am disabled (can hardly walk due to MS) and the bottom line is that ASC as well as MBUSA totally screwed me. There are further reports of mine and other complaints on dealerrater.com. ASC has a reputation of doing this to alot of their customers. The public at large should find out just how BAD this dealership is.
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