I have had several really bad experiences with Jiffy Lube.
They have twice broken the black plastic that contains my air filter to my 96 Mustang GT convertible. I never asked them to check the air filter at all, but they did and in the process broke the air filter container which I had to get repaired. Ford replaced it for free the first time, but I had to pay for it the second time. After this I have insisted that they leave the airfilter alone and they did not follow my instructions. They don't listen and don't care.
Most of these people are low paid kids that really have no concern for the customer. They are just there for their paycheck and if they screw up they hide it.
Yesterday I went in to have the oil changed on one of my uncles cars, a Mazda MX6 and their level of incompetance amazed me. They put the car down as an 626, left the lights on while they changed the oil without the engine running, and put me in the computer as Donald when my name is Richard. When I fussed at them about this mistake they became very nast and childish and insisted my name was Donald.
I showed them my license and they swiped it.
The police where able to get my license back.
This type of behavior is outrageous to say the least. From now on I am avoiding Jiffy Lube at all costs.
They are pretty much rip offs too in that they try to sell you stuff you don't need like air filters... Etc. They will almost always try to sell you an air filter especially if they have them.
A lot of it has to do with the type of people that generally work at these places.
Richard
San Antonio, Texas
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