PepBoys Auto over charges customer $513.00. Customer was charged $570.33 for products to fix brakes on a buick regal only amounting to $57.33. Customer has receipt stating she should have been charged only $57.33 but when the check hits the customers bank, pepboys charged their account $570.33.
Customer stopped payment on this check, and the bank issued a check to PepBoys for the correct amount of $57.33. After being in contact with a representative from PepBoys nearly a year ago stating the customer was still in debt to PepBoys of the amount $570.33 and wanted to know when they could pay and how they were going to make that payment that day.
After speaking to the PepBoy representative, and explaining that my bank had already paid what was due the inital $57.33 that was listed on my receipt. He asked me to fax him a copy of the receipt. And, after he had viewed it then the matter would come to an end. I faxed him a copy right over.
I then called him to make sure he received it. And, he confirmed he did receive it. He told me he would have to call me back so that he could met with his supervisor over it. I agreed to wait until he called me back. He never called me back. I then called him.
I was told several times he was not in the office. Finally, I was told that the matter was taken care of that it was a mistake and it had not been put in the computer system. Now, I am being harrassed again a year later, this time more seriously. They are now telling me that I owe $677.33 to Certegy Payment Recovery Services, Inc. Because they bought the debt from PepBoys.
They are also telling me that if I do not pay this amount in full that one of their lawyers from A.C. A Recovery, Inc - Norman G. Kalina of Counsel will be prosecuting me for a felony.
I received this letter of statement from Miss Brewer and a copy was sent to Certegy. I called Miss Brewer and again was asked how I was going to make the full payment on May 1. I stated I would not be making the payment and told her step by step the procedure I took to resolve this matter. She then told me I would need a copy of the notarized letter from my bank stating that the amount had been paid of $57.33. Otherwise she would have no other choice than to prosecute me on a felony.
So, far I have asked for a copy of that notarized letter be sent to me. And, any information on the check number that had been stopped. (A certain number which I will not disclose in this report, available upon request.) I am waiting my bank's reponse.
I do appreciate any help that anyone can provide. It is an aweful thing, that I must go through all of this just to prove that I am the victim. If a receipt says one amount you should be only charged for that amount. It's just that simple.
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