This statement is written to formally file a complaint against Pepboys and/or Pepboys Rebate companys. I purchased 4 tires in November and was given and application to complete by the staff at the Marlo Heights, Maryland location. I completed and mailed the rebate application the same day I purchased the 4 tires. I have not received my Rebate Check from Pep Boys that was mailed on 14 DEC. I received and email stating that a check has been mailed and I would receive it in 2 to 2 weeks. As of today 04 JAN. I have not received the check. I contacted the rebate center 888 number listed in the email on Saturday, 02 JAN and was told to call back on Monday if I had not received my check. I did just that after checking my mail box again to discover no check. I was told that they would re-issue me another check and that it will be mailed in 2 to 3 more weeks. I asked the customer service agent if the check could be mailed to a P O Box address as apposed to a street address, he nastly stated "Why did I tell him that before he re-issued the check."
This this the worse practice of rebate processing I have ever heard of. I believe Pepboys being the mother company is aware of the numerous complaints filed against them, but choose the over look their unhappy customers.
I will never shop at pepboys and will never refer anyone to this company. If i do not receive my rebate check by the end of jan. I will file a civil suit against pepboys and associated companys for breach of contract. And trust i will receive alot more than the $98 that is due me!
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