While flying Alaska Airlines from DC to LAX, my laptop ($1,400) and toothbrush ($6.00) was stolen out of my locked checked luggage.
A claim was filed with Alaska Airlines and they replied that their is nothing they are going to do about it because they say that laptops are not covered according to their tarif/contract.
However, I believe they are responsible, since I checked my luggage in with them and they are responsible for until it is returned to me.
What is the most disapointing about this incident is that Alaska has not conducted any investigation. I called within hours of my flight and all the customer service could do was submit a complaint form that would be submitted to the corporate offices and that it would take about a week or so for me to get a claim form or letter.
This happened on a friday, no investigation was done. This allows their employees to do whatever they want to peoples luggage as no investions are done to claims.
Reguardless of their contracts, they are responsible for consumers luggage until it is returned. The government should protect consumers rights and not allow the airlines to hide behind their tarifs / contracts and should be held accountable for losses.
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