I purchased a new truck from Carmax in Sterling two months ago. After taking a month and a dozen phone calls to get my new license plates I thought the nightmare was over. However, when I went to change the oil on my new truck I found that their service staff had used an impact wrench to put the drain screw back in the oil pan.
The result of this action is that the threads on the screw are hopelessly stripped. I called their service department and got nothing but a bunch of excuses. Meanwhile, I have spoken with two different mechanics both of whom confirm what I believe occurred to be true.
My truck will need a new oil pan to replace the one that they damaged. I expect to be resolving this issue in court.
The staff of the Carmax in Sterling, Virginia are incompetent at best. It took me a month and over a dozen phone calls to their corporate headquarter's in Richmond, Virginia just to get my license plates for my new vehicle.
I would strongly suggest that anyone considering buying a new or used vehicle steer clear of this organization.
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