The following is the report I've made with the bbb: "I Purchased a used car from carmax in April. When purchasing the car I was sold the extended warranty, and I made sure to ask whether or not items such as the clutch and transmission were covered. The sales person then pulled out a sheet of ...
I purchased a new truck from Carmax in Sterling two months ago. After taking a month and a dozen phone calls to get my new license plates I thought the nightmare was over. However, when I went to change the oil on my new truck I found that their service staff had used an impact wrench to put the ...
I purchased a 2000 Toyota Corolla in 2004 from CarMax. Three days after the purchase I went back with the car because the clutch and brakes were making noise. They asked me to come back a few days later, but I was traveling. Every time I called they were booked. I was told to take it to any Toyota ...
All these stories about CarMax on this site sound WAY too familiar to me! This is only an ABRIDGED version of the hell I have been dealing with (there is much more to it but I'd be writing forever): Purchased a used car from them Dec 10. Experienced stalling in mid-turn and coming to stops within ...
I bought a car from Carmax on 3/28/05. The sales process was very impressive. I was in and out of the dealership in two hours. Very smooth. Good deal. I bought a 1999 BMW Z-3, relatively low miles. On the walk around, there were small things noted, and put on the list. I brought the car back in a ...
On 21 July I purchased a Chevrolet Cavalier from CARMAX in Dulles, VA. Since then, I have nothing but problems. For example, at time of purchase, I had a broken seat belt, a broken headlight cover and passenger seat was busted. 15 days after purchasing the alternator dies. Since then, every time I ...