We have bought 3 automobiles from Joe Cooper and the only reason is because of there sales staff. They are very friendly and helpful the salesman we always return to is Ron he has been great to deal with. That being said read on.
The service department is a joke!!! We tryed on our 1st suv to get service work done with no sucess each time is was they could not find the problem. After 3 attemps we took the suv to Joe Cooper in Midwest City they did fix the problem. Thank goodness we only had they one problem. We also tryed to use there Lube service this also was a joke the only thing they did (I Hope) was change the oil all other fluid levels were left unchecked as I had to top them off at home.
The 2nd veh. We bought was a used dodge pickup I bought the extended warrenty on it well wouldn't you know it I had a problem with it so I took it in. The service manager in a very rude manner informed me they did not work on anything but fords it did not matter that they sold it to me.
Next and just 3 months ago my Daughter bought a new mustang from them she is now having a problem with it she took it in and low and behold they could not find the problem. So we are taking it to seminole ford where they do have a good service dept. To have it fix.
So if it's service in the form of repairs after the sale don't go to Joe Cooper. But remember they do have a great sales staff.By the way the finace dept. Head also needs a personality he is almost as rude and pushy as the service dept.
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