In a nut shell, I took my recently purchased 2005 jeep rubicon in for first time service to stuart jeep. They rescheduled me for recall work that needed to be done. I brought the vehicle back and someone stole an optional trunk that was installed in my vehicle. Holes were drilled, and carpet was replaced to hide the evidence of the missing part. They also filled the holes they drilled or place where they left bolts missing with gasket compound.
A month later I took the car in for installation of some off road parts that I had bought from them. I got a call form a man named "Brian". He asked me if I knew my seatbelts where missing. I said no, the car was practically brand new. He also asked me if I had ever been in the trunk (behind the backseat). I said no. I finally got around to buying more seatbelts and when I went to install them I remembered an optional removable trunk that used to be in my vehicle. Plus most of the seat bolts were missing and there were holes drilled in my vehicle. All of the holes had been filled with gasket compound, and the carpet had no holes for the trunk mounts.
Someone had stolen my trunk and seatbelts, and had filled the empty holes with gasket compound. I had recently purchased the vehicle and forgot about the trunk. I would not have suspected the dealership, except that I remembered the service tech asking me if my vehicle had the optional trunk the first time I brought it in for service.
I would like to send a copy of a word doc with all the names and places at the end of this email. Also I had told the service writer that I was not supposed to be driving because I did not have a valid license and I believe this is why they asked me to bring the vehicle in for inspection and then called the police a short time after I arrived. My wife had towed the vehicle there for me. I have documentation.
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