Usacomplaints.com » Cars & Transport » Complaint / Review: Ford Motor Credit - Horrible customer service! Don t Use them!. #170072

Complaint / Review
Ford Motor Credit
Horrible customer service! Don't Use them!

My bother-in-law had purchased a truck with Ford Motor credit. Due to losing his job, he asked my husband and I if we would be willing to have the loan and truck transfered to us.

We agreed and called Ford Motor Credit to start the process. What a nightmare! No one knows what anyone else is doing. We would fax requested paperwork only to have it lost or be told that they needed something else. Due to them not sending out the correct apers we couldn't even register the truck we were paying for! It took us over 3 months just to get it registered.in the meantime we were making all of the payments ON-Time! Yet, twice they had us down as a late payment. Luckily, I had used my on-line baking and was able to show them when they had cashed the check. Yet, this forced us to use their payment system, which charged fees.

When we got it transfered over, months later, I looked up our credit report to re-finance our mortage and Ford motor credit was reporting late payments from 2 years before our transfer. I called them up and told them that if my brother-in-law had made late payments that they didn't have the right to put them on our credit report since we were not on the loan until several months ago. The service rep stated she didn't know how to get them off our credit report! I then told her, if they were not removed I was going to file a complaint and take them to small claims. After 2 months they were removed!
We paid the loan off 2 weeks later, just to get rid of them!

If they do this kind of stuff to people who pay on-time and more then the min payment, I can only imagine what they do to others! I would NEVER EVER use them again!


Offender: Ford Motor Credit

Country: USA   State: Nationwide
Site:

Category: Cars & Transport

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