I have Bumper to Bumper Extended Warranty with Warranty America but yet they are not making any repairs on my vehicle. I didn't get any contract from them before hand however I received a letter saying that they will extend my GMC Warranty. They knew all my information so I expected that they were affiliated with GMC. But now there not willing to fix my car. They said some of the things that we have broken in our car are not factory defect when my own mechanic said it is. When I first went to get my car looked at Warranty America did not tell my mechanic anything because they said I didn't pay for my bills. I called Mepco (there the company that handle the finances) They said they received all of our payments on time.
Warranty America made me wait on the phone for hours calling Mepco then I finally got in contact with Warranty Activation. I never had to call 3 places to know they received my bill. This is a thumbs down as consumers we should just call one place and be taken cared of. Secondly Warranty America is not accepted by all auto - repair, we went to repair shops near my house and they rejected our warranty we ended up having to go to a place and hour and thirty minute drive from my house just to hear that my car is not covered by any insurance company.
When we called Warranty America it seems that the person named Brian who said he will take care of us, suddenly disappeared. I mean at first I felt sorry for the guy because his fellow workers said he's at the hospital but when I called the following day they said he was off with a different excuse. When I finally got in contact with Brian to send over a fax concerning the repairs that needed to be made for my vehicle. But when I called 5 minute after to see if he received it. His buddy's told me that "He's on a break" now this seems pretty shady to me.
It's been over a month that I been just sitting around waiting for them and still received no answer and it seems as though the person who said who's going to help me seems to be M.I. A (missing in action.) This is one of the biggest insurance fraud company. Someone help me.
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