This is a copy of my complaint to the Hertz CEO about a minor accident of 7 months ago and how the incompetents at their Oklahoma City Central Recovery unit:
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12/19
Chairman & CEO Craig R. Koch
The Hertz Corporation
225 Brae Blvd.
Park Ridge, NJ 07656-0713
Fax: 201-307-2644
RE: I want to tell you why you lost a customer!
Dear CEO Koch:
I have had a bad experience with your Central Recovery Unit regarding an accident which happened 7 months ago, an accident which the other party was ticketed for 'Failure to Maintain Lane' and eventually pled guilty to in court on 9/6/05.
I was driving one of your rentals because of warranty work being done by the Ford dealership in Kennesaw. Your rental office is in their repair area and they paid the bill for the 2 day rental.
During the 2nd day and a few hours before returning the rental, a work truck of Quality Concrete of Acworth Ga, driven by a Kimberly Ann Buttram crossed into my lane and the truck mirrors hit each other.
The Cobb County Police issued a citation 911668 to Ms. Buttram. I was in no way at fault. I prepared a narrative of the circumstances which I turned in to your rental office (copy attached), I also contacted the insurance agent for the Quality Concretes policy and I took photos of the damage to your vehicle for court.
A week after the accident I went to the 1st Percent of the CPD and obtained a copy of the 4 page report and I sent a copy both to your Hertz office where I returned the vehicle and also to the Colonial agent by fax.
As mentioned I did respond to Cobb County Superior Court on 9/6/05 1:30 PM, as did another witness to the accident. Ms. Buttram pled guilty in Court 2A before Judge Gorlick and received a $100 fine. This was the last of the matter, at least that was what I thought.
Today after 7 months and one day I had a message on my machine from a Suzanne Dickens, Hertz Central Recovery, Oklahoma City 800 654-5667, asking me to phone regarding the accident.
I did not reach her immediately but left a message.in the meantime I phoned the Colonial Insurance Company agents, Johnson & Brian (404 575-1098) regarding their policy CAPGA19863 for Quality Concrete. They looked up the policy and saw that they had opened a claim on 5/18/05 when I had contacted them immediately after the accident. The claim was marked "Closed - No Payment". No one else had contacted them about the accident!
When I finally did speak to Ms. Dickens I asked her why after 7 months she was contacting me. She said that they had no luck reaching Ms. Buttram or the company and Hertz expected to collect the damages from me! I asked why no one had contacted the insurance company, she didn't know there was one!!!
I told her that I had just a few hours before contacted the Colonial agents and they had closed the claim as no one had ever followed up with them from Hertz. I provided her with the information as to the policy number and the agents name/phone. I would point out that this information is not secret, it is in fact provided on page 1 of the 4 page Georgia Uniform Motor Vehicle Accident Report which I had mailed to your Kennesaw rental agency.
Ms. Dickens told me that they would use the information I provided but if they could not collect from them that they would send me a bill and expect me to pay for the damages. I told her that under no circumstances would they ever see one dime from me. I was told that I would pay or they would turn the claim over to an 'outside collector' and it would 'ruin my credit'.
After this conversation ended I recalled your Central Recovery Unit and spoke to an Allen Thomas, Supervisor and related my annoyance that I had been contacted and threatened by Ms. Dickens.
I also asked why it was that I had to do their work for them and provide information that Hertz should have had and followed up on regarding the Colonial Insurance Company. He told me that they did not have the full report and didn't know about any insurance and that any report I had sent to their local office was not sent on to them.
I told him as some considerable length that I was extremely disappointed with how mishandled this matter was, that in several places Hertz had simply dropped the ball and that their 'investigation' by Ms. Dickens was very poorly done, and that I felt they should be sent a bill for my effort in the matter as clearly I had invested an afternoon doing work that they should have done months ago! Further, that I had taken an afternoon of my time out to attend court to see that the offending driver did not get away with causing the damage.
It should be pretty obvious to you that I will not be driving any Hertz vehicles in the future. Additionally, due to all the aggravation and annoyance your firm has caused me I am asking you for compensation in the amount of $500 for the time and effort I have had in effect 'doing your job for you'.
Direct your check to me at the below address.
Name/address provided
Greater Atlanta Area, Ga.
Encl.:
Statement
police report
photo
B
atlanta, Georgia
U.S.A.
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