Hertz is one of the car rental companies has an agreement with my car insurance company to rent cars within the policy limits set by my insurance company. They confirmed that they would stay within limits, bill direct and not charge me. I choose them because they offered a better car than the other companies that work with my car insurance company.
Hertz was to pick me up. Their location is 1 mile away from my house. It is a very straight forward route. They told me the driver was on the way. I waited for 1/2 hour in the hot sun.
When I we finally got to Hertz the paperwork had not been started. A new employee was was being trained on my order. They had computer problems. Then they told me the price is higher than what was agreed. They said if I accepted a cheaper, smaller and less safe, car they would stay within policy limits.
All the while it was getting closer to my doctor's appointment. I had just gotten hit a few days before by a truck and my car was totaled. I needed medical care. They knew this. I said no and went elsewhere.
I wrote Hertz's CEO Craig R. Koch to complain. He gave the letter to Linda Beck, the Executive Administrator of Customer Relations. She sent me a form letter. She said nothing about the bait and switch, nothing about being late to pick me up, training their employees on my time. She reinterated the customer must pay if the insurance company does not. This was not the agreement. I would not have counted on Hertz if they told me I would have to pay extra charges. Hertz ripped me off.
I also wrote the CEO of my insurance company and asked them to stop doing business with Hertz.
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